CapNOW Coverage Coordinator [Internal Only] at

About The Role

The role’s primary focus is ensuring the coverage of API freight, while serving as a central link between our carrier network and internal teams.

Full-Cycle Load Coverage: Post, book, and ensure 100% coverage and compliance to operational standards for all API customer freight
Strategic Sourcing: Manage inbound quote traffic from individual DAT postings and other carrier quote procurement tools to maximize margin
Proactive Issue Management: Handle carrier escalations, surface loads with low interest, and communicate effectively to adjust pricing strategy and offer rates

Load Management: Monitor shipment statuses, ensure driver information is assigned prior to appointment times, and collect necessary documentation (POD, BOL) for prompt invoicing
Process Optimization: Follow established booking protocols and continuously seek improvements to streamline account operations and service delivery
Leverage Logistics Tech: Utilize software including Fleetworks, Parade, Convoy, DAT, and Truckstop to gather bids, analyze real-time market data, and optimize data collection
Feedback Loop: Communicate real-time market feedback and rate suggestions to pricing, tech, and customer teams to ensure competitive and efficient coverage

All loads have suggested carrier rates 48 hours before ship date, and are updated throughout the load coverage cycle based on market intelligence and live feedback from carriers
Maximize margin and mitigate losses through proactive communication with customer teams, pricing, and CapNOW developers
Continuously improve our pricing algorithm, software, and strategy to become the premier spot API carrier in the industry – perpetual beta