Massage Therapist

Provide each guest with excellent customer service, massages, and body treatments. Responsible for performing quality massages and body treatments in accordance to spa service standards.

• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
• Initiate and engage in conversations in a professional and friendly manner
• Administer expert massage and body treatments for various purposes and needs and in the specific time frame given.
• Provide consistent professional treatments as directed in training classes and accepted certification practice.
• Properly care for equipment and products used
• Communicate and describe in an articulate manner the spa offerings
• Compare and contrast the different services on the menu
• Recommend and up-sell services at the spa facility on property
• Handle guest questions and concerns with professionalism and courtesy
• Respond to guest requests immediately, accurately, and appropriately
• Understand the importance of and committed to continuing education
• Works unsupervised for extended periods
• Uphold all protocols for set-up and cleanliness of treatment rooms.
• Understand that as a representative of the Spa they will maintain a healthy appearance and a positive attitude
• Maintain a clean, safe, stocked and well-organized work area. Including extensive in-between client cleaning procedures.
• Maintains well maintained spa appearance, cleanliness and ability to work entire shift in a mask as directed.
• Comfortable around guests who may be in a state of undress
• Perform other tasks assigned by Manager or Assistant Manager.
• Ability to trouble shoot and problem solve problems in fast paced environment
• Two years’ massage therapy experience at a resort or high-level country club
• Proper training and certificates for service provided.  (Must be able to produce certifications upon hire.)
• Highschool diploma or equivalent.
• Experience in administering treatments to male and female guests in a professional manner.
• Understand and follow Blood Born Pathogen procedures
• Excellent, reading writing and oral proficiency in the English language
• Must be able to operate office equipment such as computers, online booking platforms, printer, and two-way radio.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Wage: Commission based

ADDITIONAL REQUIREMENTS

• Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekends, and holidays to reflect the needs of the facility.
• Must be able to stand up to 9 hours per day Length of time of these tasks may vary
• Able to lift 15lbs occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, hearing ability and visual acuity.
• Fast paced environment
• Multiple tasks to be handled under time constraint.
• Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.
• Must be able to speak, read, write and understand English.