Manager - UX & Design

About Synergy & Our AI Transformation Synergy is undergoing a significant enterprise-wide transformation , leveraging AI, data, and modern digital platforms to reimagine how complex operations, decision-making, and user interactions are designed and delivered. Our Enterprise AI Platform sits at the centre of this transformation. It brings together advanced analytics, AI-driven insights, and enterprise workflows to enable smarter, faster, and more confident decisions across the organization. However, the success of this transformation depends not just on powerful technology—but on how intuitively and effectively people can use it . We believe AI should reduce complexity, remove friction, and augment human decision-making , not add cognitive burden. User experience is therefore a strategic lever , not a downstream activity. This role plays a critical part in ensuring that AI capabilities translate into clear value, trust, and adoption through thoughtful, user-centred design. Role Overview We are looking for a UX Leader to own and shape the user experience of a large-scale Enterprise AI Platform . This role is responsible for deeply understanding user needs, identifying friction across journeys, and translating insights into a clear, prioritized UX roadmap that drives adoption, usability, and business value. This is not a visual design role. The focus is on usability, experience strategy, and user outcomes , ensuring that advanced AI capabilities are delivered through intuitive, efficient, and trustworthy experiences for enterprise users. Key Responsibilities 1. UX Strategy & Roadmap Ownership Define and own the end-to-end UX vision and strategy for the Enterprise AI Platform. Create and maintain a UX roadmap covering usability, workflows, information architecture, and experience improvements. Align UX priorities with product strategy, AI capabilities, and business objectives . 2. Deep User Understanding & Friction Removal Develop a deep understanding of users, their context, pain points, and decision-making . Identify and remove friction, complexity, and cognitive load across critical user journeys. Continuously simplify workflows while balancing enterprise-scale requirements and functional depth. 3. User Research & Insights Lead qualitative and quantitative user research across the product lifecycle (interviews, usability testing, journey mapping, prototype validation, analytics). Create and maintain personas, user journeys, and experience blueprints . Translate insights into actionable UX improvements with measurable impact on adoption, efficiency, and satisfaction. 4. Cross-Functional Collaboration Collaborate closely with Product, Engineering, AI/ML, and Business teams to shape features from concept to delivery. Lead design thinking and co-creation workshops to solve complex experience challenges. Represent the UX perspective in product and roadmap discussions , influencing decisions early. 5. UX Governance & Best Practices Establish and champion user-centered design principles, standards, and best practices across the platform. Guide teams on information architecture, interaction patterns, and usability heuristics . Ensure experience consistency and quality as the platform evolves and scales. 6. Data‑Driven Decision Making Define and track UX metrics such as usability, task success, adoption, error reduction, and satisfaction. Use data and user feedback to validate design decisions and prioritize improvements. Link UX outcomes to business KPIs in partnership with product and analytics teams. 7. Leadership & Mentorship Mentor and guide UX designers and researchers, fostering a culture of continuous learning and improvement . Shape effective collaboration models between UX, Product, and Engineering teams. Advocate a UX-first mindset , ensuring experience is considered from inception—not as a downstream activity. Experience & Skills 12+ years of experience in UX, Product Design, or UX Research , preferably on complex enterprise or B2B platforms. Proven ability to identify user needs, remove friction, and improve usability at scale . Strong expertise in user research, journey mapping, and usability testing . Experience defining and executing UX roadmaps in collaboration with senior product stakeholders. Exposure to AI-enabled products, data-intensive platforms, or enterprise workflows is a strong advantage. Excellent stakeholder communication and influence skills. Mindset & Attributes Deep curiosity about users and their problems , not just interfaces. Systems thinker — comfortable working across journeys, workflows, and platforms . Pragmatic and outcome-driven, balancing ideal UX with real-world constraints. Strong ownership mindset with accountability for experience outcomes. Why This Role Matters The Enterprise AI Platform is foundational to Synergy’s AI-first strategy. Its success depends on how effectively users can understand, trust, and act on AI-driven insights . This role ensures that AI innovation is matched with exceptional usability, clarity, and experience quality —turning capability into real business impact.