Customer Experience Intern

Our Company

Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle Services.

We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living.

Ready to take the next step in your career? Join us as a Customer Experience Intern and discover what you can achieve at Seven Retail. Read on to learn more!

Your Day-to-Day

• Monitor and respond to customer reviews on Google Review for all centers, ensuring timely and professional communication aligned with brand tone.
• Track negative reviews and recurring issues, escalating them to the relevant operational teams for resolution.
• Perform daily monitoring of closed tickets within the customer feedback system, verifying complete issue resolution before closure.
• Conduct periodic CCTV audits across all centers to ensure adherence to Standard Operating Procedures (SOPs) and service quality.
• Document CCTV audit findings and compile actionable notes for areas requiring improvement.
• Coordinate and facilitate Weekly CX Feedback Meetings, including sending reminders, guiding discussions, and documenting action plans.
• Prepare meeting minutes (MoM) detailing key points, quality findings, and action plans for distribution to relevant stakeholders.

Who We’re Looking For

• Final-year student in Business Administration, Communications, Marketing, or a related field.
• Strong communication skills, both written and verbal, with a professional and empathetic approach.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks.
• Proactive and analytical mindset, capable of identifying issues and proposing solutions.
• Proficiency in using Google Workspace (Docs, Sheets, Slides) or Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and collaboratively within a team environment.
• Prior experience with customer service platforms or monitoring tools is a plus.