Client Support Associate

About Savvital:
At Savvital, we provide offshore staffing solutions and high-performing Virtual Professionals (VPs) designed to help modern businesses scale efficiently. Our clients don't partner with us simply to cut costs — they work with us to build capacity, eliminate operational bottlenecks, and reclaim their most valuable resource: time.

About the Role

We are hiring a
Client Support Associate
to support a fast-growing U.S.-based cybersecurity and managed security services company. The role sits within Client Services & Operations and focuses on delivering a seamless client experience while supporting day-to-day client operations, onboarding, account coordination, and internal processes.
This is a full-time opportunity for someone who is highly organized, proactive, detail-oriented, and comfortable managing multiple priorities across clients, vendors, and internal teams.
The ideal candidate is a strong communicator who can simplify complex processes, take ownership of tasks, and work effectively in a fast-paced, entrepreneurial environment.
What You'll Be Doing
Client Management
Serve as a primary point of contact for clients and help ensure a positive client experience.
Respond to client inquiries and manage expectations through phone, email, and other communication channels.
Build and maintain strong client relationships.
Maintain accurate client files and documentation.
Support renewals and process sales orders.
Monitor and manage customer support emails and Freshservice tickets.
Document client communications, activities, and follow-ups.
Client Onboarding & Operations
Coordinate new client onboarding activities with customers and vendors.
Create and prepare sales and onboarding documentation.
Coordinate the transition from sales through onboarding.
Support client communications throughout the onboarding process.
Assist with event planning and management.
Identify opportunities to improve internal processes and operational efficiency.
Account Management & Administrative Support
Maintain accurate client databases, including recording account additions, changes, and removals.
Assist with monthly financial and billing records.
Reconcile billing information across <Monday.com>, vendor billing spreadsheets, and QuickBooks.
Maintain accurate records of account activity and ensure CRM information is up to date.
Support multiple team members with administrative and operational tasks.
Required Experience & Skills
Proven experience in a Customer Service Representative (CSR), Client Support, Client Services, or similar customer-facing role.
Excellent verbal and written communication skills.
Strong ability to communicate professionally with clients, vendors, and internal teams.
Highly organized with strong attention to detail and follow-through.
Ability to manage multiple priorities and meet deadlines.
Strong problem-solving and issue-resolution skills.
Experience maintaining accurate customer records, databases, or CRM systems.
Comfortable handling client inquiries through phone, email, and ticketing systems.
Ability to work independently and take ownership of assigned responsibilities.
Experience with administrative, operational, or account coordination tasks.
Strong proficiency with Microsoft Office and Google Workspace.

Preferred Qualifications

Experience working within an IT, cybersecurity, SaaS, or managed services environment.
Familiarity with Freshservice, <Monday.com>, QuickBooks, or similar platforms.
Experience supporting client onboarding or account management processes.
Basic understanding of billing, invoicing, or financial reconciliation.
Previous experience working with U.S.-based clients.
Software & Tools
Freshservice
<Monday.com>
QuickBooks
CRM platforms
Microsoft Office
Google Workspace
Ideal Candidate
The ideal candidate is a proactive and highly communicative client support professional who is comfortable taking ownership of client requests and coordinating tasks across multiple stakeholders. They should be detail-oriented, dependable, and able to adapt quickly while maintaining a high level of professionalism.
An IT or cybersecurity background is a plus but is not required. Strong customer service experience, communication skills, organization, and the ability to manage client-facing responsibilities are the primary requirements.
Compensation and Benefits:
Base Salary:
Market Competitive (commensurate with experience)
Allowances:
Premium Internet, Electricity, and Wellbeing allowances to support night-shift operations.
Medical Insurance:
Comprehensive health coverage.
Performance Bonuses:
Structured bonuses based on individual targets and account retention metrics.
Annual Growth:
Regular performance-based increments and clear vertical career progression.