High Value Customer Support Specialist

Why Join DAZN Bet?At DAZN Bet, we're creating a betting experience built around the sports fan, combining DAZN's world-class sports content, audience and technology with an exciting Sportsbook and Gaming <proposition.As> our business continues to grow in Spain, delivering an outstanding experience to our High Value Customers (HVCs) is an important part of building long-term customer relationships and loyalty.We're looking for an HVC Support Specialist to provide personalised, Spanish-language support to some of our most valued customers. You'll be responsible for delivering a premium level of service, resolving queries quickly and professionally, and ensuring every interaction reflects the standards we expect from DAZN Bet.The RoleAs HVC Support Specialist, you'll provide high-touch, personalised support to DAZN Bet's High Value Customers in the Spanish <market.You>'ll manage a range of customer interactions, including promotional and CRM queries, complaints, account-related issues and Responsible Gaming enquiries, providing fast, accurate and professional resolutions.Working closely with HVC/VIP, CRM, Customer Service, Safer Gambling and other operational teams, you'll ensure complex customer issues are resolved effectively while providing a seamless experience throughout the customer <journey.You>'ll also play an important role in helping us develop and scale our HVC support model as our customer base continues to grow.