Dispatcher 1

• Under the supervision of the Pottawatomie County Communication Supervisor, the Dispatcher is a non
• exempt position under FLSA. This employee is responsible for directing officers to locations in need of
• assistance, advising officers of potentially dangerous situations, and helping the general public in times of
• crisis. Excellent interpersonal communications skills are required. Employee must be able to function
• calmly and effectively under severe stress.

ESSENTIAL FUNCTIONS

• Responds to radio traffic and records transmissions;
• Answers incoming telephone inquiries and routes calls;
• Dispatches officers or appropriate assistance as needed;
• Operates National Crime Information Clearinghouse computer system;
• Monitors teletypes on weather, stolen vehicles, runaways, attempts to locate using databases;
• Provides accurate record keeping techniques;
• Greets public as they arrive;
• Maintains knowledge of warrants, civil papers and computer capabilities;
• Maintains location of officers at all times;
• Answers emergency 91 1 telephone calls;
• Dispatches ambulance, fire, rescue, and any other necessary emergency service;
• Activates tornado and emergency warning systems and alerts for the County.
• Performs Data Entry
• Additional duties as assigned by the Communication Supervisor

MARGINAL FUNCTIONS

• Assists officers with case numbers;
• Assists Detention Officers as needed;
• Prepares shift logs daily;
• Performs data entry;
• Performs other duties as deemed necessary or assigned

Requirements

• Experience: This is an entry-level position. No previous experience is required. Employee is expected to
• have acquired the necessary information and skills to perform the job reasonably well within six months of
• employment.
• Education: A high school diploma or GED is required. National Crime Information Clearinghouse, CPR
• and Emergency Medical Dispatch certification is required.
• Knowledge, Skills and Abilities: The ability and willingness to learn about computers, county layout,
• typing, filing, record keeping, telephone etiquette and the ability to maintain confidentiality is required.
• The ability to operate a computer, typewriter, fax machine, two-way radio, recorder and photocopier is also
• required. Employee must possess a working knowledge of mathematics, federal, state, and local laws and
• ordinances and excellent communication skills. Employees must successfully complete a 6 month
• probationary training and assessment period from the date of promotion.
• Problem Solving: Problem solving is involved in this position. Problems this employee may encounter
• include dealing with computer malfunctions and inadequate coverage to respond to emergency calls.
• Decision Making : Employee must be able to make split second decisions to protect the life and safety of
• police officers as well as citizens ofthe community. Deciding what units to send to different locations and
• prioritizing calls is encountered regularly.
• Supervision: This position acts with Nequent supervision from the Pottawatomie County Communication
• Sergeant and performs no supervisory duties.
• Financial Accountability: Employee does not participate in the annual departmental budget process.
• Personal Relations: Daily contact with the general public, co-workers, supervisory personnel and the
• organization's governing body is expected.
• Working Conditions: The work environment characteristics described here are representative of those an
• employee encounters while performing the essential functions of this job. Reasonable accommodations
• may be made to enable individuals with disabilities to perform the essential functions. The noise level in
• the work environment is usually moderate.
• Physical Requirements: The physical demands described here are representative of those that must be met
• by an employee to successfully perform the essential functions of this job. Reasonable accommodations
• may be made to enable individuals with disabilities to perform the essential functions