IT Site Support Technician

Wanna join the adventure?

Customer Delivery Engineers (CDEs) own the end-to-end deployment and execution of customer satellite missions at Loft. We serve as the primary technical interface to our customers and translate mission objectives into operational reality, from early requirements and ConOps development through commissioning, on-orbit operations, and continuous improvement.

CDEs operate real spacecraft and work directly with customers to build mission applications on top of Loft’s API and operational infrastructure. You will translate mission objectives into executable workflows, configurations, and tooling that ensure reliable, scalable on-orbit execution. You will sit at the intersection of satellite operations, customer engineering, software development, systems engineering, and program execution, delivering meaningful outcomes for every mission you support.

About this role

Your time will be split across four main areas: Operational Support, Infrastructure & Application Administration, Documentation, and Facilities care.

Infrastructure and application administration (20%) — Keep Loft running smoothly

• Work with our People Team to facilitate employee onboarding across our offices, and be the on-site IT contact for all Toulouse new hires
• Provision Mac, Windows, and Linux laptops for new employees via our MDM tooling
• Create and manage permissions for end-user SaaS accounts (Okta, Google Workspace, Slack, Atlassian, etc.)

Documentation (15%) — At Loft, documentation is as important as completing the task

• Document new projects as well as existing systems
• With direction from IT leadership, maintain and update IT’s internal doc repos (how-to’s, IT policy, etc.) — strong written English required, as our documentation is shared across all offices

Facilities Care (15%) — Join the team in charge of taking care of our offices in Toulouse

• Provide assistance and perform break/fix work for AV conference rooms
• Help keep the offices safe and secure
• Get involved in maintenance and improvement projects of the offices

Must haves

• 2+ years of hands-on IT support experience following industry best practices
• Professional working proficiency in English (spoken and written) — you’ll support our Toulouse team locally and collaborate daily with an international team
• Strong end-user support skills and a customer-service mindset — able to translate technical issues into plain language
• Experience with internal corporate networking (DNS, VPN, VLANs)
• Experience administering SaaS environments and SSO technologies (e.g., Okta, Google Workspace, O365)
• Based in (or able to relocate to) the Toulouse area; this is an on-site role

Nice to haves

• Experience with Okta administration
• Experience using/supporting Linux as a desktop operating system
• Knowledge of Atlassian products (Jira, Confluence)
• Working knowledge of industry security practices
• Experience with GCP or AWS in a DevOps/SRE capacity
• Kubernetes or Docker experience

Some of Our Awesome Benefits

• Equity, we want you to have an active role in our success
• Up to 35 days of Paid Time Off (vacations & RTT ) and flexible working hours, we want you to be at your best
• Health and life insurance, we care about your health
• Lunch Vouchers, because let’s be honest, we love food! (we even have a slack channel about it #loft-gourmand )
• Cross-office travel opportunities between San Francisco, Colorado, and Toulouse to learn from our differences
• Company and team off-sites and many other events to work & celebrate together
• Relocation assistance to Toulouse when applicable