Warranty Administrator (60620)

Description
Processes all warranty repair orders and submit claims to the manufacturer on a timely basis.
Maintains warranty receivables schedule.
Work closely and effectively with the team of technicians, service advisors, and managers.
Communicate with Service Advisors to define the scope of a warranty claim.
Inspect all warranty paperwork to ensure proper documentation and to verify criteria.
Reconcile all warranty receivables and work with the accounting department to obtain payments.
Keep track of all services and customer records as required by the manufacturer.
Stays abreast of all factory recalls, announcements, and procedure.
Stays up to date on all manufacturing warranty training.
Understands manufacturers warranty and policy manual.
Can read and understand technician workshop manuals.
Reviews warranty dashboard on a daily/weekly basis.
Performs digital imaging when required for manufacture approval.
Stays up to date on all prior approval limits/programs.
Pull daily claim report for review of paid claims.
Submit all requested documentation to manufacture when requested.
Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
Input all applicable labor operation codes, failure codes, condition codes and all other administrative data required on repair orders.
Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
Review all returned/rejected warranty claims and prepare the repair orders for immediate resubmission.
Maintain all records of claims submitted, returned/rejected, paid and their current status.
Provide a daily report to the Service Director regarding claims status.
Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers immediately.

Qualifications

Warranty experience required
Attention to detail
Ability to work well with others and be part of a team
Proficiency Microsoft Office
General accounting knowledge preferred
Reynolds experience helpful, but not required
Valid driver's license and clean driving record