Quality Assurance Manager

DescriptionWhat You’ll Do

Chair IAHD’s Incident Review Committee (IRC) and the corrective action process
Conduct and manage investigations in accordance with OPWDD and Justice Center standards
Support staff training on incident management, provide training to program teams on incident reporting requirements periodically during program staff meetings
Provide oversight and monitoring of agency incident reporting
Assign and review all investigations of reportable incidents and notable occurrences
Act as liaison to outside monitoring agencies including OPWDD and NYS Justic Center
Compile and prepare data for analysis for Annual Trend Report for reportable incidents, data pertaining to timeliness of investigations and initial reporting of incidents
Maintain agency database for reportable incidents and occurrences
Conduct POMS interviews (Personal Outcome Measures) monthly
Become a member of the IAHD Leadership

QualificationsEducational Requirements

Bachelor’s degree in Human Services or a related field

Experience & Skills:

3+ years of experience in quality assurance, compliance, or investigations in human services
Completion of OPWDD Investigator Training (or willingness to obtain) and must remain certified thereafter
Strong organizational, analytical, and written communication skills
Proficiency with Microsoft Office, IRMA, and WSIR systems
Deep understanding of OPWDD, NYS Justice Center, and Department of Health regulatory frameworks
A proactive mindset and a strong commitment to continuous improvement

What IAHD Offers

Competitive Salary
Full Health Coverage (Medical, Dental, Vision, Rx)
Agency-paid Life, Short- & Long-Term Disability Insurance
403(b) Retirement Plan with Financial Guidance
Generous PTO: Vacation, Sick, Personal & Holidays
Aflac Voluntary Benefits + Wellness Incentives
Pre-tax Commuter Benefits
PSLF-eligible Employer (Public Service Loan Forgiveness)
Access to EAP & Exclusive Employee Discount Programs
Tuition Reimbursement upon completion of two years of employment

Location: Tarrytown, NY

Schedule: Full-Time, Monday - Friday 9am-5pm

Vaccination: Must be fully vaccinated (COVID-19)

Join IAHD’s mission to empower individuals with intellectual and developmental disabilities to lead meaningful and fulfilling lives. Apply today and help shape innovative programs that support inclusion, creativity, and community engagement.

IAHD is proud to be an Equal Opportunity Employer committed to building an inclusive and supportive workplace for all.