Retailer Claims Team Lead

Provides day-to-day support to a team of Retailer Claims Specialists, including helping prioritize workload, offering coaching and guidance, and handling escalations. Conducts quality checks through phone observations and claim reviews. Shares performance reporting and supports Retailer Claims management with performance tracking. Works together with Retailer Claims management to identify and propose solutions to department process and system opportunities. Serves as Claims policy and procedure (P&P) subject matter expert (SME) and supports Subaru of America (SOA) headquarters and field staff contacts.