Service Operations Manager

Manages the operations of the Service Engineering Center (SEC), Service Project Engineering, Remanufacturing, and Publications staff in compliance with all departmental/corporate objectives, policies, and goals. Ensures that ongoing training, quality of services, and deployment of staff meet departmental objectives. Leads in defining business policies, processes, and objectives for assigned groups. Identifies and acts to address quality assurance (QA), product, or cost issues within Service Operations that affect the retailers or Subaru of America (SOA).