Email Analyst

Eligibility Qualifications Minimum Bachelor's preferably Master's from an HEC recognized institute/university (Professional certification will be an added advantage). Qualification in Islamic Finance will be an added advantage. Skills Written & Verbal Communication Banking & Islamic Banking Knowledge Customer Handling & Complaint Resolution Problem-Solving & SLA/TAT Management Experience Minimum 2 years of relevant working experience. Key Responsibilities Managing and responding to customer queries and complaints through the Bank’s email channel. Investigating customer concerns and coordinating with relevant departments for timely resolution. Ensuring accurate, professional, compliant responses aligned with Bank policies and Shariah principles. Maintaining case records, following up on pending cases, and identifying recurring issues and service improvement opportunities. Department: Service Quality Department – Customer Support Group Location: Head Office - Karachi Last Date: October 3 rd , 2026