Lead Product Metallurgical Engineer

The LEAD PRODUCT METALLURIGICAL ENGINEER is a tenured quality professional with a deep understanding of the product flow through the Tennessee Operations plant and through customer operations. The LEAD PRODUCT METALLURIGICAL ENGINEER is responsible for product specifications, product qualifications (including new products), and overall product quality. This position reports directly to the Quality Manager and supervises the Product Metallurgical Engineering team.

In this role, you will

• Coach and train reports on product requirements, customer specification review, and specification flow down as well as mentor on effective customer technical support and handling customer claims.
• Hold team members accountable for performance and consistently models, reinforces, and ensures adherence to organizational values, policies, and expected behaviors.
• Establish performance goals consistent with business unit objectives, department objectives, and operations.
• Interface with the Commercial Sales, Application Engineering, and Field Service groups as the product single point accountability (SPA) and provide excellent customer service support.
• Work with the appropriate Process Managers to determine root cause solutions and corrective actions (CAR) issued to them by customers, and work with the Process Managers/production areas to implement area CAR and update process control points/variables as needed.
• Ensure critical and key product characteristics are in control and capable.
• Support business objectives related to Safety and waste elimination (accident prevention, product recovery, and optimal flow path)
• Maintain the overall QFD, CP, and FMEA and linkages between the customer’s needs and process.
• Support integrity of Customer specification reviews and Material Master accuracy – “the recipe”.
• Drive and manage both customer and internal projects for technical changes to product or process, internal and external product efficiency changes, equipment qualifications, and new business opportunities.
• Collaborate with Production to develop new production and change management for the location.
• Mentor, train and assist plant-based metallurgists, Quality Process Leaders, Technical Assistants, Area Coordinators and Superintendents, and plant Lead Team members.
• Drive and lead product performance problem-solving teams across multiple disciplines.
• Resolve customer quality issues efficiently and negotiate/process claims.
• Support Arconic Tennessee Quality Management System and maintenance of ISO 9001 and IATF 16949

Also note

• This role reports to the Quality Manager. This role may require travel up to 10%.