New Business Agent (Ringfenced Opportunity Only)

New Business Agent

• *PLEASE NOTE THIS IS A RINGFENCED OPPURTUNITY AND ONLY SELECT EMPLOYEES WILL BE CONSIDERED AT THIS TIME*
• Earnings: £24,784.50 Basic + Performance Bonus
• Earn up to an additional £6,000 per year
• Full Time | Permanent | Remote (With occasional need for travel for meetings and training)
• Working Pattern: 5 out of 7 days, with the expectation of 2 weekend days worked in every 4
• This role will be required to proactively engage customers throughout their property journey, using warm customer
• data and follow-up activity to build relationships, identify needs and help customers take the next step with
• confidence. The New Business Agent will work primarily from home, with the training, technology and support
• required to succeed while contributing to a high-performing sales team.

Key Skills, Experience & Knowledge

• Previous experience in sales, customer service or estate agency
• Excellent communication and relationship-building skills
• Positive, resilient and target-driven attitude
• Confidence engaging customers and identifying sales opportunities
• Strong listening and objection-handling skills
• Good IT skills and the ability to work independently from home
• Proactive approach with a passion for delivering excellent customer outcomes
• Team-focused mindset with a willingness to learn and develop

Key Responsibilities

Customer engagement & sales

• Contact customers proactively through outbound calls and follow-up activity; build rapport and develop strong

customer relationships

• Understand customers' property needs and provide tailored solutions; promote relevant products and services

that add value to the customer experience

Customer experience

• Handle customer enquiries professionally and confidently; deliver an outstanding customer experience

throughout every interaction

Process & performance

• Maintain accurate customer records using internal systems
• Achieve individual sales, conversion and performance targets

Collaboration

• Work collaboratively with colleagues to achieve team objectives

Personal standards

• Undertake any reasonable ad-hoc duties as required
• Flexibility where required to cover shifts in the event of colleague sickness/absence

Key Performance Indicators

• Contact rate and outbound calls per day
• Conversion rate (contact → appointment/booking → instruction)
• Sales revenue and product attachment rate
• Customer satisfaction (CSAT) and quality score
• CRM data accuracy and completeness

What Success Looks Like

• Customers feel confident and well supported at every stage of their property journey
• Consistent, reliable conversion from contact through to instruction
• Accurate, complete customer records maintained across every interaction
• A motivated, collaborative team consistently hitting shared targets