Leasing Support Agent

About the Role You'll join the Operations team of a fast-growing property and residential leasing business based in Australia, working as the critical link between prospective tenants and the on-site leasing team. You'll manage leads from first contact through to confirmed tour, keeping the pipeline moving with speed, warmth, and sharp attention to detail.

What You'll Do

• Reach out to new leads within 2 hours by phone and email, capturing key preferences along the way
• Schedule and manage property tours across multiple buildings using the CRM and booking calendar
• Confirm tour attendance 24 hours ahead and again on the morning of the appointment
• Re-engage leads who've gone quiet to keep bookings on track
• Answer CRM enquiries about tours and respond to prospect questions
• Join daily team huddles and share insights on lead activity and trends
• Compile a daily activity report covering leads, calls, bookings, and pricing feedback
• Help spot and flag potential safety concerns in line with workplace practices

What You'll Bring

• At least 2 years in a customer service role — you know how to build rapport fast
• Confident, natural communicator across both phone (the majority of your day) and email
• Comfortable in MS Office and CRM systems, with an eye for accurate data entry
• Highly organized, deadline-driven, and cool under pressure when priorities shift
• A warm, engaging personality — you genuinely enjoy talking to people

Nice to Have

• Prior experience in leasing, real estate, or high-volume call/data-entry environments — a definite plus, not a requirement

What's In It For You

• Be part of a supportive Operations team with clear daily rhythms and huddles
• Play a genuinely important front-line role in a growing leasing pipeline
• Work with modern CRM and leasing tools
• Competitive salary, discussed during the interview