Customer Service (Chinese)_HLL

• Receive sample, check TRF & sample size.
• Register job no. (VNHL & BOSS no.), follow and update status daily of each order on system.
• Prepare SO and send SO, PI to client. Check final total fee with subcontractor.
• Track the order, connect with customers, and notify them of the order's progress in a timely manner
• Clarify unclear information of KAM program 
• Handle and take lead all requirement from client.
• Handle internal query on order status.
• Daily/Monthly/ Weekly summary for account handling, Others assignments upon getting request.
• Check client payment status (contract or in advance) and follow debt Handle client queries (collect info from related team)
• Scan and record file.
• University level or higher
• Good communication & Office skills
• Good in Chinese

• SGS is the world’s leading Testing, Inspection and Certification company — the global benchmark for quality and integrity.
• With over 140 years of global expertise and a presence in Vietnam since 1989, SGS Vietnam supports businesses in meeting international standards and achieving sustainable growth.
• Today, we operate a nationwide network of 10+ offices and laboratories, supported by over 1,600 professionals delivering trusted solutions across diverse industries.
• Our services and laboratories are aligned with internationally recognized standards and accreditations, ensuring compliance with both local and global requirements.
•  

Additionally

• WHY JOIN SGS?
• At SGS, you don’t just join a company — you join a global community of experts shaping a safer, smarter and more sustainable world.

Here’s what you can expect when you grow your career with us

• 🌏 A truly global environment – collaborate with international teams and be part of SGS’s worldwide network
• ⚖️ Work-life balance – enjoy 18 days of annual leave plus 1 day of sick leave per month (up to 12 days per year)
• 💰 Competitive rewards – including a 13th-month salary and year-end performance bonus
• 🌱 Sustainability in action – contribute to a company where sustainability is embedded in our operations and client solutions
• 🎓 Continuous learning & development – build your capabilities through structured learning programs and hands-on experience
• 🚀 Career mobility – develop your career locally and explore opportunities across SGS’s global network
• 💙 Well-being & employee benefits – access health and well-being programs, employee engagement activities and exclusive benefits available to SGS employees

BRING YOUR WHOLE SELF TO WORK

• At SGS Vietnam, we believe that diversity fuels innovation and drives stronger outcomes.
• We are committed to building an inclusive workplace where people of all backgrounds, experiences and perspectives are respected, valued and empowered to succeed.
• We welcome applications from individuals of all ages, abilities and communities, and we are dedicated to creating equal opportunities for everyone.
•  

Company Description

• SGS is the world’s leading Testing, Inspection and Certification company — the global benchmark for quality and integrity.
• With over 140 years of global expertise and a presence in Vietnam since 1989 , SGS Vietnam supports businesses in meeting international standards and achieving sustainable growth.
• Today, we operate a nationwide network of 10+ offices and laboratories , supported by over 1,600 professionals delivering trusted solutions across diverse industries.
• Our services and laboratories are aligned with internationally recognized standards and accreditations, ensuring compliance with both local and global requirements.
• WHY JOIN SGS?
• At SGS, you don’t just join a company — you join a global community of experts shaping a safer, smarter and more sustainable world.

Here’s what you can expect when you grow your career with us

• 🌏 A truly global environment – collaborate with international teams and be part of SGS’s worldwide network;
• ⚖️ Work-life balance – enjoy 18 days of annual leave plus 1 day of sick leave per month (up to 12 days per year);
• 💰 Competitive rewards – including a 13th-month salary and year-end performance bonus;
• 🌱 Sustainability in action – contribute to a company where sustainability is embedded in our operations and client solutions;
• 🎓 Continuous learning & development – build your capabilities through structured learning programs and hands-on experience;
• 🚀 Career mobility – develop your career locally and explore opportunities across SGS’s global network;
• 💙 Well-being & employee benefits – access health and well-being programs, employee engagement activities and exclusive benefits available to SGS employees.

BRING YOUR WHOLE SELF TO WORK

• At SGS Vietnam, we believe that diversity fuels innovation and drives stronger outcomes.
• We are committed to building an inclusive workplace where people of all backgrounds, experiences and perspectives are respected, valued and empowered to succeed.
• We welcome applications from individuals of all ages, abilities and communities, and we are dedicated to creating equal opportunities for everyone.
• By embracing diversity and inclusion, we continue to foster a workplace that is collaborative, forward-thinking and truly representative of the communities we serve.
•