Supervisor, Remote Service - Apprentice

ECAM is looking for talented individuals like you! Be the next Supervisor, Remote Service . Responsible for leading a team of remote support engineers that provides 24/7 IT support services. The supervisor oversees daily operations, team performance, service delivery, project execution, and continuous process improvement while serving as a key point of contact for US stakeholders. Job Highlights: -Day 1 HMO for you and two (2) of your dependents. -Annual and Performance Based Salary Increase -Additional Leave Credits Duties & Responsibilities: Planning of IT Service activities and processes. Tracking and oversight of the team’s performance. Manages projects, timelines adhering to budgets and assigning staff members. Manage and assess the performance of the support team members. Collaborate with the other teams for project and process improvements. Supervise support engineers to make sure all are adhering to the process and giving proper support to the users 24x7. Generates and analyzes customer trends, recurring incidents, root-cause analysis to provide service improvement. Provide support for critical and major incidents. Primary contact for North American counterparts. Accountable for projects and build outs done by the support engineers. Conduct regular team meetings. Submit reports regularly. Grow the technical skillset of his/her peers through peer mentoring, coaching, training, etc. Why join ECAM ? At ECAM , we invite you to make a difference. Take over a position that creates community impact. Get to work with skillful team members and experience limitless growth. Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.