Customer Support | Patient Care Coordinator | Get a 21K Signing Bonus

# Customer Support | Patient Care Coordinator | Get a 21K Signing Bonus

> ISTA Personnel Solutions · Mandaluyong, Philippines · Full-time · Posted 2026-08-19

**Workplace:** on_site

**Department:** Rebekah Rehab Licensed Agency Services Inc

## Description

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!**

**Key Responsibilities:**

• Coordinate all aspects of the patient intake process, including referrals, registration, and initial appointments.
• Manage scheduling for patients and clinical staff to optimize efficiency and patient satisfaction.
• Verify insurance coverage, obtain authorizations, and ensure financial documentation is complete and accurate.
• Maintain and update patient information in the Electronic Medical Record (EMR) system.
• Serve as the main administrative contact for patients, addressing inquiries and providing guidance on next steps.
• Collaborate with clinical and administrative staff to ensure continuity of care and timely service delivery.
• Monitor patient progress through the care process and assist with follow-up coordination as needed.
• Support compliance with HIPAA and other regulatory standards in all patient interactions and recordkeeping.

## Requirements

• At least 6 months BPO experience handling a **Healthcare Campaign**
• Must have experience with **EMR (Electronic Medical Records)**
• Excellent organizational and time management skills.
• Good verbal and written English skills
• Ability to work independently and as part of a team.
• Detail-oriented with a strong commitment to accuracy and quality.
• Ability to adapt to evolving workflows and systems
• Willing to work onsite in **Shaw Blvd, Mandaluyong**
• Amenable working night shift

## Benefits
**What can we offer you?**

• Competitive salary and benefits
• Health Insurance with free dependents\*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

**Our commitment to you**

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

## Apply
[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/C563963D9B/apply)
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