English-Speaking Technical Support Analyst - Debrecen

# English-Speaking Technical Support Analyst - Debrecen

> transcosmos (TCIS) · Debrecen, Hungary · Full-time · Posted 2026-05-21

**Workplace:** on_site

**Department:** ECODEB

## Description

**Turn Tech Support Into Something That Matters!**

Looking for more than just a job? Join **transcosmos Europe** and support a game-changing brand in the world of **portable power and sustainable technology**. These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them.

As a **Technical Support Analyst** you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.

**Technical details of the position:**

• Working hours**:** 08:30-17:00, included 1 hour break (there is no weekend shifts)
• Employment type**:** Full-time, 40 hours / week
• Working mode**:** Onsite, from our office
• Location: 4032 **Debrecen**, **Vezé**r strt. **39**. (Tudáspark); Hungary

**What You’ll Be Doing:**

• **Respond to customer inquiries** via phone and email with professionalism and clarity
• **Troubleshoot** and resolve issues related to charging, solar connectivity, mobile app usage, and more
• **Guide customers through product features and best practices**
• **Escalate** technical **issues** following structured processes
• **Own the customer journey** from first contact to final resolution
• Log all interactions accurately and ensure compliance with privacy and security standards
• **Collaborate with your team** to deliver exceptional support

## Requirements
**What You Bring:**

• Fluency in **English** (**C1**)
• A service mindset — patient, empathetic, and solution-oriented
• Confidence working with modern tech — especially mobile apps and smart devices
• Basic proficiency in Microsoft Office and general troubleshooting tools
• Ability to multitask, stay organized, and follow procedures
• Prior experience in customer support, helpdesk, or BPO is a plus

## Benefits
**You’ll Thrive If You Are…**

• Genuinely interested in technology, sustainability, and innovation
• Curious by nature — someone who asks “why” and seeks better answers
• Calm under pressure and great at explaining complex things simply
• Comfortable in a fast-paced, process-driven environment

**What We Offer:**

• **Competitive salary** and cafeteria benefit package
• **Medical Coverage**: private health insurance package (**MediCare**)
• **Paid training** to equip you with everything you need
• Work with a pioneering brand in the **green tech and portable power space**
• A stable, full-time role in our modern office
• A fun, multicultural team that values your input
• Ongoing growth and development in a dynamic BPO environment

## Apply
[Apply at transcosmos (TCIS)](https://apply.workable.com/tciscareers/j/49766EF48D/apply)
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