Patient Services Rep II

Provide service excellence to each patient and family by performing and completing designated business

processes associated with an outpatient visit. At each outpatient visit, complete processes in an efficient

fashion, ensuring that the patient and family are prepared for their outpatient appointment in a timely fashion.

Also, ensure that all demographic and financial information is accurately verified in advance of the patient

visit, and monitor the waiting room and work environment to ensure patient safety and high service levels.

Participate in Nemours programs for continuous quality, performance, and service improvement and work with

department management to improve the services provided, through a team-based approach.