DevOps Tech Lead Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a DevOps Tech Lead Manager based in Mexico.

This is an opportunity to lead a DevOps squad responsible for keeping critical infrastructure reliable, scalable, secure, and ready to support rapid business <growth.You> will manage a team of 4–8 engineers while remaining hands-on for approximately 40–60% of your time.The role combines people leadership with deep technical involvement across infrastructure as code, CI/CD, observability, cloud platforms, and cost <optimization.You> will own delivery, engineering quality, on-call operations, and incident response while helping engineers grow their <careers.You> will also connect technical priorities to business objectives, balancing delivery speed with security, compliance, and operational risk.Working in a fast-paced fintech environment, you will collaborate closely with engineering leadership and cross-functional stakeholders.This role is ideal for a technically strong DevOps leader who enjoys developing people, solving complex infrastructure challenges, and creating measurable business impact.

Accountabilities

• Lead and develop a DevOps squad of approximately 4–8 engineers across junior to mid-level engineering grades.
• Own team delivery commitments, infrastructure and code quality, on-call operations, and measurable engineering outcomes.
• Remain hands-on for 40–60% of your time, contributing directly to infrastructure as code, CI/CD pipelines, observability, automation, and cloud cost optimization.
• Conduct regular 1:1s, performance reviews, career-development conversations, and structured coaching for team members.
• Hire and onboard new engineers while building a culture of ownership, psychological safety, accountability, and continuous improvement.
• Remove technical, tooling, process, and technical-debt blockers that prevent the team from delivering effectively.
• Own squad-level incidents and post-mortems, ensuring issues are escalated proactively and recurring problems are addressed.
• Connect technical initiatives to business OKRs and KPIs, helping the team understand the broader impact of its work.
• Represent the squad in planning, grooming, cross-team meetings, and strategic discussions.
• Communicate risks, trade-offs, priorities, and challenges clearly and transparently to stakeholders and leadership.
• Balance engineering velocity with security, regulatory, compliance, and operational requirements.
• Champion effective engineering practices, workflow hygiene, and continuous improvement across the team.
• Use metrics such as DORA indicators where appropriate to understand and improve team performance and delivery.

Requirements

• 3+ years of professional experience in DevOps, Platform Engineering, Infrastructure Engineering, or a closely related field with production ownership.
• Previous experience formally managing a team or informally leading engineers as a technical lead, including mentoring, hiring, or incident-response leadership.
• Demonstrated experience owning delivery outcomes for a team rather than only individual technical tasks.
• Strong experience with Infrastructure as Code, particularly Terraform, Pulumi, or CloudFormation.
• Deep understanding of CI/CD systems and modern software delivery practices, including trunk-based development, feature flags, and incremental rollouts.
• Hands-on experience with AWS, ideally including Fargate, ECS, EC2, RDS/Postgres, ElastiCache, Lambda, SQS, and Kinesis.
• Strong knowledge of observability, including metrics, logs, traces, monitoring, and alerting; Datadog experience is preferred.
• Proficiency in scripting and automation using Python, Bash, Node.js, or TypeScript.
• Solid understanding of cloud security, secret management, infrastructure security, and compliance requirements.
• Experience running 1:1s, providing structured feedback, conducting performance reviews, and creating career-development plans.
• Ability to hire, onboard, mentor, and develop engineers across different experience levels.
• Strong communication skills in Spanish, with working English proficiency for vendor and partner interactions.
• Ability to communicate difficult news, risks, and trade-offs clearly and constructively.
• Comfortable working with ambiguity, adapting to changing priorities, and establishing effective practices where processes are not yet defined.
• People-first leadership style combined with strong attention to engineering discipline and workflow quality.
• Growth mindset, curiosity, accountability, and commitment to continuous technical and leadership development.
• Familiarity with GCP, including BigQuery and Pub/Sub, is a plus.
• Experience with MongoDB Atlas or other managed data stores is advantageous.
• Exposure to fintech, payments, or regulated environments such as CNBV, SOC 2, or PCI is desirable.
• Experience establishing or improving on-call and incident-response processes is a plus.
• Familiarity with DORA metrics and using them to improve team performance is advantageous.

Benefits

• Opportunity to lead a team responsible for infrastructure supporting financial services and broader financial inclusion across Latin America.
• Hybrid working-manager role, allowing you to continue developing your technical expertise while growing your people-leadership skills.
• High level of ownership over team delivery, technical standards, incident management, and engineering practices.
• Opportunity to work in a high-growth fintech environment at the intersection of infrastructure, engineering, product delivery, and business impact.
• Direct exposure to cloud infrastructure, automation, observability, security, compliance, and modern DevOps practices.
• Significant opportunity to influence engineering culture, team development, and technical strategy.
• Collaborative environment with experienced professionals from product, technology, and high-growth organizations.
• Opportunity to help build and scale a high-performing DevOps function as the organization grows.