Billing Specialist

Get to know usIdeals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours.Ideals Virtual Data Room (VDR): Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions. The roleIdeals is scaling fast, serving over 1,000 active clients across APAC, at 30%+ YoY revenue growth, and maintaining our position as a G2 Market Leader.We are seeking an experienced Billing Specialist to join our team in India. In this role, your core mission will be to ensure high-quality billing operations by overseeing accurate and timely invoicing, as well as delivering prompt and effective client <communication.You> will be responsible for generating invoices, resolving client billing inquiries, and reviewing contracts within our ERP system.Additionally, you will collaborate closely with cross-functional teams, including Finance, Sales, Customer Success, and Accounting, to align on contract terms, payment processing, and customer requests.What you will doOversee automated invoice generation based on client billing schedules and contract termsPerform quality control on automated invoices to guarantee data accuracy and completenessManually issue invoices following standard operating procedures when auto-invoicing is not applicableReview existing contracts in the ERP system and enter new contracts accuratelyPartner with internal teams (Finance, Sales, Customer Success) regarding contract terms, payments, client inquiries, and reportingManage incoming client calls and emails from assigned territories, delivering timely responses and excellent customer serviceWhat you bring2+ years of relevant experience in a billing or accounts receivable roleStrong written and spoken business communication skills in English (B2 level or higher)Experience working within customer-facing organizations (B2B SaaS experience is a strong advantage)Background in supporting international markets, particularly APAC, Europe, or the Middle EastStrong analytical skills and proficiency with financial systemsExcellent organizational skills with a proven ability to prioritize and multitask effectivelyHigh attention to detail and advanced proficiency in Excel or Google SheetsStrong understanding of professional business communication standardsNice to haveExperience in local invoicing (GST/IRP/IRN)Experience with international B2B SaaSBachelor’s degree in finance and accountingOur assessment processScreening call with the Talent Acquisition Specialist (~30 mins)Test task (~120 mins)Competency-based Interview with the Talent Acquisition Specialist (~60 mins)Hiring Manager interview (~60 mins)What we offerWe highly value our people, so we will empower you with all the resources and support to help you reach your full potential. For your best workRemote-first flexibility to shape your ideal workday Home workplace budget Co-working expense coverage Individual IT budget for extra equipmentTop-tier tech and AI-powered tools For your growthAccess to Ideals Academy with numerous coursesInvestment in external learning and development activitiesGuidance in Personal Development Plan creationProfessional literature and subscriptions coverageSupport of your passion as a speaker or writerInternal talent mobility opportunities For your well-beingTailored Wellness Package for your physical and mental healthFunding for sports competitions20 business days of annual leavePaid health-related time off Extra perksBudget for meetups with your local teamGenerous internal referral program Our cultureCommitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their <abilities.Discover> more Ideals is an equal opportunity employerIdeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.