German-Speaking Customer Service Agent

German-Speaking Customer Service AgentFull-time | Remote | CET Business HoursAbout The Global Talent Co.We connect exceptional global talent with innovative technology and lifestyle companies worldwide. Our mission: everyone deserves equal access to opportunity, regardless of where they were born. Join our community of 25,000+ professionals building meaningful careers with leading international companies.About the Company You'll Be Working WithYou'll be joining a fast-growing European consumer lifestyle and wellness brand with a strong digital presence and a loyal customer base across the DACH region. This is a dynamic, detail-oriented team that takes customer experience seriously — your work will have a direct and visible impact on how the brand is perceived.The OpportunityThis company is looking for a reliable, polished German-Speaking Customer Service Agent to join their customer care team — and they need someone who can hit the ground <running.You>'ll be handling customer enquiries in German, resolving issues with care and professionalism, and helping ensure every customer interaction reflects the brand at its best. This is a role for someone who is not just comfortable in a customer-facing position, but who takes genuine pride in doing it well.Reliability and strong written German are non-negotiable. If you show up, communicate clearly, and care about quality — this is a great fit.What You'll Be DoingResponding to customer enquiries via email and other written channels — professionally and promptly — in GermanResolving issues, complaints, and questions with empathy and efficiencyEnsuring every customer interaction reflects the company's standards and brand voiceIdentifying recurring issues and flagging them to the broader teamKeeping records accurate and up to dateCollaborating with internal teams to ensure seamless customer experiencesWhat We're Looking ForNative or fluent German speaker — this is a hard requirement; all customer communication is in GermanProven customer service experience — you've done this before and you're good at itExperience in ticketing systemsExcellent written German — clear, professional, and warm; this will be assessed during the interview processReliable and consistent — you show up, follow through, and take ownership of your responsibilitiesCalm under pressure and able to handle difficult customer interactions with professionalismComfortable working remotely and independently within a structured team environmentAvailable to work CET business hours (Mon–Fri)What's On OfferCompetitive salary (discussed during the interview process)Fully remote positionPaid annual leaveExposure to a dynamic, growing European consumer brandSupportive team culture and ongoing learning opportunitiesAccess to The Global Talent Co.'s wider professional community of 25,000+ global professionalsAt The Global Talent Co., we believe great talent exists everywhere. We're proud to connect professionals across the globe with companies that value what they bring.