Customer Relationship Manager (d/f/m)

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world.

Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results.

Be one of our change-makers and join the success story: we are looking for a

**Job Title: Customer Relationship Manager - Manufacturing (d/f/m)**

**Location: Germany (Frankfurt)**

**Key Responsibilities:**

• Market Leadership – Executes account’s strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client

o Developed experience working in one or more of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Energy & Utilities industry.

o Deeply understands the client’s Business and Digital strategies especially where applicable to their portfolio

o Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry

o Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio

o Identifies new clients, also qualifies add-on opportunities to existing engagements

• Relationship Management - Cultivates long-term client relationships and aims to broaden Cognizant’s relationship footprint with key clients within the account.

• o Invests time in creating client advocates for Cognizant by going above and beyond in relationship development
• o Participates in reviews and provides educated and relevant perspectives on key client relationships

• Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.

• o Responds to and delivers on client requests in an effective and timely manner
• o Identifies opportunities, makes proactive proposals to the client in line with the account strategy
• o Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant’s processes
• o Engages the relevant teams for solutions and works collaboratively with all of account’s internal and external partners to deliver success

• Account Operations - Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client’s and Cognizant’s objectives.

• o Forecasts and meets or exceeds quarterly and annual revenue & margin targets
• o Enhances profitability and actively drives portfolio’s overall financial performance
• **Required Experience:**

• Client and industry knowledge:

• o Proficiency in one of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality industry.
• o Solid Business development experience – both Hunting and Farming, however the requirement is mainly for Hunting

• Excellent communication skills

• o Reliable and dependable with clear, concise spoken and written communication skills
• o Ability to work in a global team

• Results driven

• o Ambitious and hungry to demonstrate and prove leadership credentials
• o Self-starter and adaptable- can work independently or within a team structure

• Building relationships and strengthening partnerships by focusing on exceptional client experience

• o Natural ability to build customer rapport and create client advocates for Cognizant
• o Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape
• o Ability to balance risk and growth to deliver innovative engagements for clients
• **1. Preferred Experience**

• Concepts of financial, marketing and business strategy

o Good understanding of P&L Management including revenue and margin forecasting and deal commercials

• Business acumen

• o Working knowledge across Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business
• o Deep knowledge in at least one Products and Resources domain area
• o Excellent bid management skills
• o Exposure to and understanding of multiple delivery and commercial constructs