Reservations & Sales Specialist

Fodele Beach & Water Park Holiday Resort and The Syntopia Hotel, two distinguished hospitality destinations in Crete, are seeking to recruit a Sales & Reservations Specialist for permanent employment.

The successful candidate will be based at the Reservations & Sales Offices of Fodele Beach & Water Park Holiday Resort and will support reservations, sales activities, and business development initiatives for both properties.

About us

Fodele Beach & Water Park Holiday Resort is a renowned 5-star beachfront resort located on the beautiful sandy beach of Fodele, while The Syntopia Hotel is a contemporary lifestyle destination offering unique hospitality experiences. Together, our properties are committed to delivering exceptional guest satisfaction through personalized service, innovation, and a passion for hospitality excellence.

Our people are the driving force behind our success. We offer a dynamic working environment, opportunities for continuous learning, and the chance to contribute to the growth of two leading hospitality brands in Crete.

Job Responsibilities

• Manage and coordinate reservations for both Fodele Beach & Water Park Holiday Resort and The Syntopia Hotel, ensuring accuracy and exceptional service standards.
• Respond promptly and professionally to reservation requests, inquiries, and sales opportunities received via phone, email, and online channels.
• Maximize revenue through upselling, cross-selling, and promoting room upgrades, special offers, and hotel services.
• Build and maintain strong relationships with travel agencies, tour operators, corporate clients, and other B2B partners.
• Prepare and follow up on quotations and commercial proposals.
• Coordinate with Front Office, Revenue Management, Sales, and Operations teams to ensure seamless guest experiences.
• Process reservation amendments, cancellations, and special requests in accordance with company policies.
• Maintain accurate guest, client, and partner records within reservation and CRM systems.
• Assist in developing and implementing promotional campaigns.
• Participate in sales calls, networking opportunities, and business development activities as required.
• Generate periodic reports related to reservations, sales performance, and market activity.
• Minimum 1 year of experience in Reservations, Sales, Front Office, or a related hospitality position, preferably within a 4* or 5* hotel environment.
• Previous experience in hotel sales, reservations, account management, or business development will be considered a strong advantage.
• Excellent communication, negotiation, and relationship-building skills.
• Strong command of English, both written and spoken. Additional languages will be considered an asset.
• Commercial awareness and a proactive sales-oriented mindset.
• Excellent organizational and multitasking abilities with strong attention to detail.
• Proficiency in hotel reservation systems, PMS platforms, CRM tools, and Microsoft Office applications.
• Ability to work independently while contributing effectively within a team environment.
• Resident of Heraklion or Rethymno.

Why Join Our Team

This is an exciting opportunity to contribute to the commercial success of two unique hospitality brands while developing your career within a dynamic and growing organization.

We offer

• •Career development opportunities in a dynamic and growing work environment
• •Continuous Training and skill development opportunities
• •Supportive and collaborative work environment.
• •Exposure to both resort and lifestyle hotel operations, providing valuable hospitality and commercial experience.
• •Meal within the hotel during the operational period
• •Access to the hotel gym during the operational period
• If you are passionate about hospitality, sales, and creating exceptional guest experiences while driving business growth, we would love to hear from you.
• Apply now and join the teams of Fodele Beach & Water Park Holiday Resort and The Syntopia Hotel.