Associate, UCITS Fund Operations and Investor Servicing

<< Please insert a job description including a short summary about the position and a bullet point list of the key responsibilities. The key responsibilities should include all essential functions required to do this job. Essential functions are the fundamental, critical duties, which an employee must be able to perform with or without reasonable accommodation to successfully hold the position. Please see an example below.>> If you are pasting from Word, click the "Paste from Word" button. We are seeking an Associate Director, Client Services who is enthusiastic about providing best-in-class service to join our vibrant Client Services Team. The ideal candidate will embody our dedication to the client experience, possess exceptional interpersonal skills, and have the ability to manage complex client needs with a proactive and detail-oriented approach. You will be responsible for providing support to our institutional clients, collaborating with various internal departments, and contributing to the continuous improvement of our service offerings. KEY RESPONSIBILITIES Serve as a point of contact for client inquiries, providing timely and accurate responses to questions and requests. Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with GQG services. Coordinate with internal teams, including investment operations, compliance, and portfolio management, to support account management activities. Maintain deep knowledge of GQG’s portfolios and products. Manage complex client onboarding, account maintenance, and other administrative tasks with precision and attention to regulatory requirements. Participate in the development and implementation of process improvements to enhance the client experience and operational efficiency. Contribute to the monthly and quarterly processes associated with institutional clients. Maintain comprehensive records of client interactions and transactions, adhering to industry best practices and compliance standards. Lead projects as assigned.