Freight Administrator

Freight Administrator
Pay:
$21.00–$24.00 per hour, based on experience
Schedule:
Monday–Friday, 8:00 AM–4:30 PM
Job Summary
We are seeking a
Freight Administrator
with strong customer service skills and experience using
Microsoft Excel
to support outbound shipping operations. This position will coordinate shipments, prepare shipping documentation, communicate with internal and external partners, and help ensure orders are shipped accurately, efficiently, and cost-effectively.
The ideal candidate is organized, detail-oriented, comfortable working with computers, and able to communicate professionally when handling shipping questions, exceptions, and time-sensitive requests.
Logistics or freight administration experience is a plus but not required.

Responsibilities

Manage carrier change requests and coordinate updates as needed
Schedule, quote, and route truckload and expedited shipments
Ensure shipments are routed in the most cost-effective manner while following established shipping guidelines
Process unrouteable orders, including Criticality 1 shipments for the U.S., Canada, Mexico, and international destinations
Prepare shipping documents, including Bills of Lading, Shipper's Letter of Instructions (SLIs), Commercial Invoices, and related paperwork
Identify and resolve shipping documentation issues and missed shipments
Respond to and follow up on daily inquiries related to carrier changes, expedited and must-ship requests, exceptions, and shipment tracking
Maintain accurate information and data within freight management systems
Communicate and collaborate with internal departments, carriers, customers, and other external stakeholders
Provide professional customer service while resolving shipping-related questions and issues
Ensure shipment information is accurate and up to date

Qualifications

Strong customer service experience
Microsoft Excel experience required
Excellent verbal and written communication skills
Strong computer skills and ability to learn new systems quickly
Strong attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Ability to communicate professionally with customers, carriers, and internal teams
Logistics, transportation, freight, or shipping administration experience is a plus
Previous experience preparing shipping documentation is a plus
Schedule & Pay
Monday–Friday
8:00 AM–4:30 PM
$21.00–$24.00 per hour
, based on experience
IND2