Reservations Desk Clerk (Evenings and Weekends)

JOB SUMMARY:
The Reservations Desk Clerk will support the functions of the Front Desk by processing guest reservations, requests, and support the hotel administrative staff. The person in this position will also support the customer service and inquiries of residents in Student Housing.
ESSENTIAL JOB FUNCTIONS:
The employee in this position will have the following essential job qualifications:
Above average customer service skills
Able to multitask
Basic computer skills
Above average math skills
Effectively and confidently deal with stressful situations
Maintain a professional appearance and attitude
Abide by the standards and guidelines set forth in the Policy Manual
Must have flexibility to work evenings, weekends, and holidays when needed. This is a year-round position.
Legacy Hotel
Be personable and interact with everyone that walks into the lobby
Stand for long periods of time if necessary
Respond to emails
Communicate with other employees and departments on campus
Accurately process guest reservations & check guests in and out of the Hotel
Process guest payments
Run the night audit (if applicable)
Answer telephone calls
Professionally and promptly address guests’ concerns and questions, including taking requested items to a guest room
Maintain a clean and professional work environment
Inspect cleanliness and orderliness of hotel rooms
Inspect cleanliness and orderliness of missionary housing
Take inventory of front desk supplies
Student Housing
Participate in daily activities of the Student Housing Office including:
answering phones
responding to walk up questions and requests
taking maintenance requests
Performs other duties as may be assigned by supervisor.
EDUCATION:
The person in this position is not required to have any particular educational background.
EXPERIENCE:
The person in this position is preferred to have at least one year in the customer service, sales or hospitality industry; preferably have some accounting experience.
SUPERVISION:
The person in this position will supervise no one.
The person in this position will report to the Front Desk Supervisor.
WORK ENVIRONMENT:
The person in this position will work in an office setting primarily, although they will occasionally have to visit guest rooms requiring them to go outside and be exposed to the weather. This person will also have to be able to lift up to 35 lbs.
EQUIPMENT:
The person in this position will use the following equipment: computer, copier, printer, and other generic office equipment.