Senior Manager Technology - Integration Support at Mashreq

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About The Role

Installation, configuration, deployment, administration and monitoring of IBM API Connect in Cloud and On Prem VMs. · Monitor the health of the IBM API Connect environment to ensure performance and availability of APIs. · Participate, and lead as necessary, in incident resolution calls when needed to assist root cause analysis of issues. · Analyze logs to identify problems within the IBM API Connect environment. · Configure and implement backup and restoration of IBM API Connect subsystems. · Backup and restore IBM API Connect configuration data. · Maintain CI/CD pipeline for building and deploying APIs in IBM API Connect · Use the API Management Portal to manage the lifecycle of APIs across multiple API Catalogs. · Consumer maintenance including creating users, groups and roles, and security configurations. · Make IBM API Connect Developer Portal changes using the administrative menus to affect the portal configuration and Drupal themes as well as perform some look and feel content changes. · Enabling the third party tools like elastic to capture the analytics events for customer dash boards · Splunk data platform expertism with advance search queries construction and monitoring and alerting setup for failures · Configure the security of the IBM API Connect product using TLS Profiles and native oAtuh2 mechanisms to ensure a secure operating environment. · Apply product maintenance patches, interim releases, upgrades as required. · Deliver technical architecture related information, support technical discovery sessions, assist architect/ team lead as required, and respond to architecture, infrastructure, and security questions as required. · Good in hardware specifications, networking requirements, and storage sizing for IBM API Connect.
Interact with IBM Technical Support and IBM Technical Sales as required to verify, discuss, and close issues or questions that arise.
Lead and manage the MGN Pak - Middleware & Platforms team, ensuring efficient operations and performance.
Oversee the installation, configuration, and administration of IBM API Connect, including on-prem VMs and cloud environments.
Monitor API performance and availability, ensuring optimal health and responsiveness.
Lead incident resolution calls, providing expertise and guidance for root cause analysis.
Analyze logs and identify issues within the IBM API Connect environment, implementing effective solutions.
Maintain the CI/CD pipeline for API deployment and management, ensuring a seamless development process.
Manage API lifecycles using the API Management Portal, across multiple API Catalogs.
Implement security measures, including TLS Profiles and oAuth2 mechanisms, to secure the IBM API Connect environment.
Interact with IBM Technical Support and Sales teams, representing the organization and resolving technical queries.
Provide technical architecture insights, assist in discovery sessions, and respond to architecture and security questions.
Extensive experience with IBM API Connect and middleware technologies, with a proven track record of successful implementations.
Strong leadership and management skills, with the ability to lead and motivate a team of professionals.
Expertise in API management, including API lifecycle management, security, and performance optimization.
Proficiency in CI/CD practices and tools, with the ability to maintain and improve the pipeline.
Excellent problem-solving and analytical skills, with a methodical approach to identifying and resolving issues.
Strong communication and collaboration skills, with the ability to interact effectively with internal and external stakeholders.
A deep understanding of security best practices and the ability to implement and maintain secure environments.
Experience with IBM Technical Support and Sales processes, including issue resolution and technical discussions.
Familiarity with hardware specifications, networking requirements, and storage sizing for IBM API Connect.
A proactive and results-driven approach, with a commitment to delivering high-quality solutions and services.