SALES ASSOCIATE at The Pueblo of Sandia — United States

About The Role

Description

Position Summary

Under the supervision of the Front Office Manager and Sales Floor Coordinator. Responsible for retail sales. Provides guest service and product information.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

Greets guests cordially and professionally, within one (1) minute or less.

Promotes sales of inventory, using promotional in-store sales, as well using special orders. Actively participates in monthly sales incentive programs.

Works cooperatively with management and co-workers to develop a “Team” relationship to achieve desired business goals.

Provides project and artist information and answer questions regarding arts and crafts, apparel, jewelry, pottery, tobacco, etc.

Accurately handles all sales transactions through Point-of-Sale systems; cash handling, travelers check verification, credit card processing, Konami, shipping/handling, proper receipt retention, data entry verification, and obtaining ID as required.

Directs patrons to proper office as appropriate to seek resolution of problems beyond the information and capabilities available to sales associate.

Answer telephones politely, takes and records accurate messages and passes them to the appropriate person.

Performs routine daily tasks

Re-stocking and merchandising of inventory

Affix price labels as directed by Sales Floor Coordinator.

Maintain clean and orderly work areas.

Maintain and replace/re-stock supplies

Maintain clean cases, jewelry, and merchandise

Maintain brochure and informative materials

Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

Performs additional duties as requested.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

Ability to understand and follow specific instructions and procedures.
Ability to effectively deal with guests and team members.
Ability to analyze and solve problems.
Must be friendly, enjoy working with the public and communicate effectively.
Ability to effectively communicate information and/or policy and procedures in a manner easily understood by the guest.
Ability to handle money and balance a cash register drawer.
Ability to learn Point-of-Sales software.
Knowledge of retail business concepts.
Ability to lift minimum of 50 pounds.
Ability to work harmoniously and professionally with team members and supervisors.

Qualifications

Education and Experience

Required

High School Diploma, or GED Certification.
Two (2) years retail experience.
Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

Must be able to successfully pass a stringent background investigation.
Will require a pre-employment and random drug screening.
Must obtain and maintain a New Mexico Alcohol Server’s License prior to hire date.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.