Consumer Lending Specialist I (63225)

DescriptionMazuma is a local, award-winning Credit Union that has been in business since 1948. Our purpose is to make Kansas City a better place to live, work and bank! Our philosophy is to treat our Members and Team Members like family. We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that. It looks something like this:

Our Team Members consistently show a Positive, Fun Attitude! You will always see us smiling, which is why we put it in our logo. We are always being respectful in interactions with our Members and other Team Members. Of course, our behavior and appearances are workplace appropriate, and Team Members should lead this value by example.

We are proactive collaborators and big fans of Teamwork! We embrace the opportunity to work with others and are punctual and dependable. We have strong people skills, take initiative, and aren’t afraid to make decisions-even some of the difficult ones.

Self-development and the development of others is part of our Learning & Growth! We take initiative in not only our own learning and growth but also the growth of the Team Members around us. We know our responsibilities and are not afraid to try new things.

We appreciate Creativity & Progressive Mindsets! If you can think outside the norm, introduce new ideas, and proactively solve problems, you’ll fit in just fine around here. We like to consider ourselves positive agents of change that embraces Team direction.

Besides that, here’s what else keeps Team Members here:

Up to 27 days off a year, including:

10 paid Holidays
Mental Health Day
Anniversary Day
PTO starting on the first day

40 hours of Paid Volunteer Time per year
Traditional & Roth 401K with company match
Medical, Dental, and Vision benefits effective 1st of the month following first day
Wellness credit available for Medical premiums
Company paid benefits including:

Basic Life and AD&D Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Vision Insurance
Maternity & Menopause Support Programs
Employee Assistance Program

On-Site Gym at our Headquarters location in Overland Park
Discretionary Stakeholders bonus program
Attractive interest rates on Team Member checking & Team Member money market accounts
Consumer and mortgage loan discounts

Role:

The Consumer Lending Specialist I role is primarily responsible for owning the Onboarding Lending Experience for our Members. Responsibilities include the delivery of a seamless, Member-focused lending experience by handling inbound consumer loan requests via phone and online channels. This role plays a key part in verifying applications, clarifying Members’ needs and providing them with a detailed overview of the lending process. Responsibilities include adhering to lending policies and procedures, assisting Members with loan-related needs, and providing support or problem-solving through digital channels. This role also focuses on meeting and exceeding sales and loan goals while championing Mazuma’s culture and core values.

Essential Functions & Responsibilities:

Develop and maintain strong relationships with Credit Union Members by delivering personalized service and financial guidance.
Address Member inquiries and concerns promptly and professionally, ensuring a high level of satisfaction and loyalty.
Uphold professional phone and written communication etiquette in all interactions.
Conduct thorough assessments of Members' financial situations to identify their needs and recommend appropriate Credit Union products and services.
Actively promote Mazuma Credit Union’s loan offerings to enhance Members’ financial well-being.
Originate loan applications submitted by phone.
Thoroughly verify applicant information and clarify lending requests. Documenting applications with relevant notes needed for decision.
Manage daily workflow and prioritize tasks to meet service level expectations. With the ability to manage multiple tasks simultaneously.
Effectively communicate details of all Mazuma’s lending products and ancillary products.
Effectively communicate details of each disclosure and loan document type to Members.
Meet and exceed expectations in loan production, referrals, cross-selling, and any other assigned goals.
Collaborate with internal Teams to ensure seamless service delivery and Member engagement across all touchpoints.
Monitor and analyze Member feedback to identify opportunities for service improvement and innovation.
Stay informed about industry trends and regulatory changes to provide Members with up-to-date information and advice.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

Job & Technical Expertise
Results Orientation
Member Service & Retention
Personal Accountability
Communication & Interpersonal Skills
Teamwork & Collaboration
Develops Self & Others
Strategic Thinking & Vision

Culture Expectations:

Positive, Fun Attitude – Consistently demonstrates a positive attitude, always being respectful in interactions with Members and Team Members. Behavior and appearance should be appropriate and should lead by example.
Teamwork – Proactive collaborator who embraces the opportunity to work with others. Punctual and dependable. Able to manage conflict well amongst Team Members and Members. Demonstrates strong people skills, initiative, and decision-making ability. Productivity meets or exceeds expectations for the position.
Learning & Growth – Demonstrates initiative in not only self-development, but the development of others. Possess superior knowledge of the responsibilities and tasks in the department and can apply and share learning.
Creativity & Progressive Mindset – Able to think outside the norm, introduce new ideas, and proactively solve problems. Positive change agent that embraces team direction.

Knowledge and Skills:

Required Experience:

0- 2 years of experience in a banking or finance related role

Preferred Experience:

Knowledge of credit union policies and regulations
1 year of lending sales experience
Experience in a call-center or out-bound sales

Education:

Required Education: High school diploma or equivalent

Preferred Education: Bachelor’s degree in finance, business administration, or a related field.

Other Skills:

Effective problem solving and sound decision making
Strong organizational skills
Strong attention to detail and accuracy in data entry and documentation.
Ability to multi-task
Excellent verbal and written communication
Basic proficiency in computer systems and willingness to learn internal platforms

Physical Requirements:

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 15 lbs. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including computer, tablet, telephone, copier, facsimile, printer, scanner, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Work Environment:

Must be able to routinely perform work indoors in a climate-controlled office environment with minimal noise.

Mazuma Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.