Service Advisor Apprentice/ Express Service Advisor

DescriptionService Advisor Apprentice

At Romeo Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. We believe our employees are our greatest asset and treat every team member with respect and appreciation for their contributions. We are committed to ongoing training and rewarding outstanding effort and results through bonus and commission programs.

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Career Growth Opportunity

At Romeo Auto Group, we believe in developing talent from within. The Love Encore Specialist / Service Advisor Apprentice position is designed as a pathway to becoming a Service Advisor. Through hands-on training, mentorship, and continued development, successful candidates will gain the product knowledge, customer service skills, and operational experience needed to advance into a Service Advisor role and build a long-term career within the organization.

Compensation:
$50,000–$70,000 annually, based on experience, with additional bonus opportunities

Key Responsibilities:

Greet customers and assess vehicle service needs
Create accurate repair orders with cost and time estimates
Act as liaison between customers and technicians
Coordinate services to ensure timely completion
Communicate updates and manage expectations throughout the process
Recommend and upsell additional services when appropriate
Handle warranty/insurance documentation as needed
Ensure a high level of customer satisfaction from start to finish

Benefits:

401(k)
401(k) Matching
Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Paid Time Off (PTO)

Qualifications

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What We're Looking For

Previous customer service experience required; automotive dealership experience preferred.
Strong desire to develop into a Service Advisor role through training and mentorship.
Excellent communication and interpersonal skills with a strong customer-facing presence.
Ability to learn vehicle systems, maintenance recommendations, and repair processes.
Comfortable using technology, dealership software, and scheduling systems.
Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment.
Professional, dependable, and committed to delivering an exceptional customer experience.
Valid driver's license with an acceptable driving record required.

Romeo Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.