TCS Specialist

• As a TCS Specialist, you will support the Services Operations team by assisting with Technical Contact Standardization (TCS)
• reviews, process documentation, and operational initiatives. This role is responsible for ensuring accuracy, consistency, and
• compliance across TCS deliverables while helping drive standardization and scalability as volume increases.
• You will collaborate with stakeholders across teams, support ongoing process improvement efforts, and provide
• operational relief for senior team members by managing repeatable tasks and maintaining quality standards.

Key Responsibilities

• Perform TCS reviews to ensure accuracy, consistency, and adherence to established standards and requirements.
• Review, validate, and maintain technical contact information and related documentation.
• Partner with internal stakeholders to gather requirements, document best practices, and support standardization

initiatives.

• Assist in developing, maintaining, and improving process documentation, templates, and knowledge resources.
• Support project coordination activities, including tracking deliverables, maintaining schedules, and preparing

status updates.

• Identify process gaps and recommend improvements to enhance efficiency, consistency, and scalability.
• Provide operational support and relief capacity for senior team members by managing recurring and

administrative tasks.

• Perform additional duties as assigned in support of evolving business priorities.