About The Role

Job Summary

The Customer Management Operations Specialist is responsible for managing customer order fulfillment, sales operations, forecasting, revenue recognition, and logistics coordination. The role works closely with customers and cross-functional teams to ensure efficient order execution, regulatory compliance, accurate forecasting, revenue achievement, and high customer satisfaction while driving operational excellence and continuous improvement.

Key Responsibilities

Order Management & Customer Operations

Manage the end-to-end order process from customer Purchase Order (PO) receipt through system entry, booking, execution, shipment, and delivery.
Review and validate order bookings to ensure accuracy, completeness, and compliance with company policies.
Assess order-related risks and proactively identify mitigation plans to minimize customer and operational impacts.
Manage order amendments, cancellations, split deliveries, and partial shipment requirements.
Coordinate order fulfillment activities with factories, planners, logistics providers, and internal stakeholders.
Provide production lead time guidance to support customer planning and operational scheduling.
Facilitate customer communication regarding order status, delivery commitments, and execution risks.

Revenue Recognition & Financial Operations

Manage sales recognition activities in accordance with corporate policies and financial reporting requirements.
Support month-end and quarter-end closing activities in collaboration with Finance and Operations teams.
Process and maintain sales accruals for incomplete transactions with appropriate supporting documentation.
Monitor revenue recognition and support achievement of financial targets.
Monitor business performance against sales and operational targets.
Improve revenue visibility through regular order review and forecast alignment processes.

Logistics & Shipment Management

Coordinate end-to-end shipment execution, including transportation planning and freight management.
Obtain freight quotations and evaluate logistics solutions to balance service levels and cost efficiency.
Work closely with freight forwarders and logistics providers to ensure on-time delivery performance.
Proactively escalate critical shipments and implement recovery plans for urgent customer requirements.
Monitor shipment milestones and address transportation-related risks.

Customer Support & Documentation

Provide customers with required documentation such as:
Import Certificates
Test Reports
Certificates of Conformity
Commercial and shipping documents
Regulatory compliance documentation
Coordinate Factory Acceptance Tests (FAT) and Factory Witness Tests (FWT) with customers and manufacturing facilities.
Share inspection reports and documentation in a timely manner.
Ensure customer documentation requests are fulfilled accurately and efficiently.

Compliance & Risk Management

Ensure adherence to regulatory, trade compliance, and customer-specific requirements.
Validate mandatory certifications including Electrical Safety Certifications, Radio Type Approvals, and other regulatory requirements.
Review tariff classifications and documentation for import/export compliance.
Maintain data integrity and documentation accuracy to minimize audit and compliance risks.
Identify operational risks and drive preventive and corrective actions.

Cross-Functional Collaboration

Partner closely with Sales, Finance, Supply Chain, Logistics, Procurement, Manufacturing, Legal, and Customer Service teams.
Support timely order booking, execution, revenue recognition, and accrual management.
Coordinate legal and contractual requirements related to customer transactions.
Facilitate effective communication across functions to ensure successful execution and customer satisfaction.

Qualifications

Education

Bachelor's Degree in Business Administration, Supply Chain Management, Logistics, Finance, Engineering, or related field.

Experience

3-5+ years of experience in Customer Operations, Order Management, Supply Chain, Sales Operations, Logistics, or Customer Service.
Experience supporting revenue recognition, forecasting, and month-end close activities.
Knowledge of international shipping, import/export processes, and trade compliance requirements.
Experience working within ERP systems such as Oracle