Service Support Associate I (Temp)

Responsibilities

• Ensures all contract transactions are done accurately and on time.
• Ensures all required information is logged in the appropriate systems and databases.
• Provides accurate solutions to contract issues and concerns raised by the market units or other points of contact.
• Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate.
• Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Pays close attention to details and has the ability to perform all duties with the least amount of supervision.
• Performs other duties that may be assigned in the line of work.

Requirements

• Fresh graduates or candidates with 1–3 years of relevant work experience.
• Bachelor’s degree in any course.
• Strong administrative, analytical, and organizational skills, with high attention to detail.
• Demonstrates initiative, ownership, and the ability to work with minimal supervision.
• Effective time‑management skills and the ability to handle high volume transactions and multiple tasks.
• Strong teamwork and collaboration skills.
• MS Office proficient.
• Ability to work and multi-task in a fast-paced environment.
• Basic understanding of service operations or the service business is an advantage.

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