Monitoring & Operations Analyst

Join an operational monitoring team responsible for supporting critical technology infrastructure. This role focuses on event monitoring, incident triage, ticket management, and operational support, with a structured development path toward NOC L2 responsibilities.

Main Responsibilities

• Monitor alarms and events using observability and operational management platforms.
• Perform initial incident analysis and triage.
• Execute operational procedures defined in runbooks and playbooks.
• Create, update and track tickets.
• Validate alerts and identify false positives.
• Escalate incidents according to established severity processes.
• Coordinate with technical teams and technology partners.
• Maintain operational documentation and knowledge articles.
• Contribute to continuous improvement and technical learning initiatives.
• Professional course, CET, Bachelor's degree or equivalent education in Information Technology, Networks, Telecommunications or a related field.
• Suitable for recent graduates and junior professionals.
• Portuguese professional fluency.
• Intermediate English.

Knowledge / Experience

• Windows and Linux systems.
• TCP/IP, DNS, DHCP and VPN networking concepts.
• Monitoring and observability tools.
• Service Desk and ITSM platforms.
• ITIL incident management concepts.
• Basic cloud, connectivity and infrastructure knowledge.
• Spanish language skills.

Location / Work Model

• Porto, Portugal.
• On-site.
• Monday to Friday, 09:00 to 18:00.