Associate Staff Engineer, Service Now(ATF & Testing on GRC module)

• Strong experience in ServiceNow Testing and Automation, particularly Automated Test Framework (ATF).
• Hands-on experience in testing ServiceNow GRC (Governance, Risk, and Compliance) module.
• Experience in testing through ServiceNow platform upgrades and releases.
• Demonstrated experience performing end-to-end testing (manual and automated) in accordance with established software testing life cycle (STLC) methodologies.
• Strong understanding of Test Management and Defect Management processes.
• Good understanding of REST and SOAP APIs, including API testing and automation.
• Experience working in Agile development environments.
• Knowledge of ServiceNow ITSM modules such as Incident, Change, Problem, and CMDB.
• Good to have experience with automation tools such as Cypress, TestComplete, or Robot Framework.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• ServiceNow CSA (Certified System Administrator) certification is mandatory.
• Automated Test Framework (ATF) Micro-Certification is mandatory.

Responsibilities

• Develop, configure, and maintain automated test scripts using ServiceNow Automated Test Framework (ATF).
• Ensure the quality, reliability, and stability of ServiceNow applications and modules through effective test automation.
• Collaborate with business and project teams to understand requirements and prepare comprehensive test plans, test cases, and test scenarios.
• Execute manual and automated test cases and document test results accurately.
• Perform functional, regression, integration, and end-to-end testing across ServiceNow applications.
• Conduct testing of ServiceNow GRC module and validate related workflows, controls, and business processes.
• Perform testing across ITSM modules including Incident, Change, Problem, and CMDB.
• Support validation and testing activities during ServiceNow platform upgrades and releases.
• Identify, log, track, and manage defects through their lifecycle until closure.
• Work closely with developers, business analysts, and stakeholders to resolve testing issues and ensure application quality.
• Validate REST and SOAP API integrations and support API automation testing activities.
• Participate in Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and release planning.
• Provide testing status updates, metrics, and reports to project stakeholders.
• Contribute to continuous improvement of testing processes, frameworks, and quality assurance practices.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field