Dispatcher

About Zūm

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 6,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Responsibilities

Direct and monitor daily assignments; schedule drivers and assign vehicles to ensure daily coverage of all routes

Ensure direct and indirect daily activities of drivers are assigned and accomplished on time

Communicate all relevant details of driving assignments to drivers to ensure proper execution

Assist drivers with routing directions and direct them to perform special services when required

Recommend appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies

Respond to emergency calls, facilitate emergency response network, coordinate mechanical service repair, and assign replacement buses and drivers when there is a problem on a route

Notify stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns, or any other event that will disrupt service

Maintain route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements

Coordinate vehicle service and mechanical repairs with the Maintenance Supervisor to assure uninterrupted service delivery

Maintain high compliance to dispatch standard operating procedures

Handle customer concerns and requests for information in an expeditious and professional manner

Escalate unresolved issues to management as appropriate

Requirements

High School graduate or equivalent

Excellent computer skills with knowledge of Word, Excel, and Outlook; and knowledge of basic office equipment

Demonstrated ten-key and data entry skills; with the ability to maintain accuracy and speed

Basic clerical and math skills

Excellent oral and written communication skills with excellent interpersonal skills

Computer literacy, preferably in word processing and spreadsheets

Excellent oral communication skills to respond and present professionally to callers and visitors

Prioritization, organization, coordination, and time management skills to develop and maintain manual and computerized filing systems, coordinate and prioritize multiple tasks to meet deadlines, and apply protocols to coordinate the flow of materials and correspondence in the Department

Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources