Technical Consultant (f/m/d)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Consultant (f/m/d) based in Brazil.

This is a hands-on technical support role focused on helping publishers, advertisers, and internal teams use digital marketing platforms and related systems <effectively.You>’ll investigate technical issues, identify potential bugs, and ensure client accounts and applications run smoothly.The role combines troubleshooting, testing, platform administration, customer service, and knowledge <management.You>’ll act as a key link between account management and development teams, translating technical issues into actionable <solutions.You>’ll also contribute to testing new features and delivering technical training to colleagues.The environment is international, collaborative, and process-oriented, with opportunities to deepen your technical and digital marketing <expertise.It>’s an ideal opportunity for a customer-focused professional who enjoys solving problems and working at the intersection of technology and client experience.

Accountabilities

• Provide high-level technical application support to internal colleagues, publishers, and advertisers through email, phone, and internal ticketing systems.
• Manage and resolve support tickets, investigating issues thoroughly and escalating complex technical problems or bugs when required.
• Identify technical defects and communicate findings clearly to development teams and other relevant stakeholders.
• Administer and maintain internal and external knowledge bases, ensuring technical information remains accurate and accessible.
• Test new developments, platform features, and technical changes to help ensure quality and reliability before release.
• Act as an effective intermediary between Account Managers and Developers, translating customer or business needs into clear technical information.
• Deliver technical training to internal colleagues and help improve their understanding of relevant systems and processes.
• Follow established procedures while identifying opportunities to improve support processes, documentation, and overall service quality.

Requirements

• Previous experience in a customer service, technical support, application support, or similar client-facing environment.
• Strong problem-solving skills, with the ability to investigate issues methodically and identify appropriate solutions.
• Familiarity with web technologies and the ability to understand or work with languages such as HTML, ActionScript, and JavaScript.
• Knowledge of MySQL and experience writing SQL queries is highly desirable.
• Strong understanding of the importance of processes, procedures, and consistent application of operational standards.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with managers, colleagues, external suppliers, publishers, and advertisers.
• Ability to work collaboratively across technical and non-technical teams while managing multiple requests and priorities.
• Interest in digital marketing, online platforms, and technology-driven customer experiences.
• Reliable, organized, and comfortable working in an environment that requires consistent attendance, accountability, and attention to detail.

Benefits

• Four-day Flexi-Week with one lighter or fully disconnected day each week at full pay, without reducing annual holiday allowance.
• Flexible hybrid working model designed to support collaboration, autonomy, and trust.
• Monthly contribution toward work-related expenses.
• Remote-working furniture package to help create a comfortable home workspace.
• Meal vouchers to support lunch expenses.
• Public transportation voucher or card for commuting to the office.
• Health and wellbeing initiatives.
• Learning and professional development opportunities through Awin Academy.
• Peer-to-peer recognition programs.
• International and inclusive working environment with opportunities to connect with colleagues globally.
• Support for professional and personal development.