Senior Customer Success Manager

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:

Innovate with Purpose: Build impactful solutions for customers worldwide.
Join Excellence: Work in a diverse, collaborative, and innovative team.
Shape the Future: Lead in redefining revenue optimization.
Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success!Summary of the Role and Team
As a Senior Customer Success Manager, Strategic Accounts, you will join Varicent's Strategic Customer Success team and manage a portfolio of our most strategic customers within the Platinum Advantage Program.
Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business outcomes through the successful adoption of Varicent solutions.
This team supports a select portfolio of high-value enterprise customers, allowing Customer Success Managers to take a strategic, consultative approach focused on value realization, customer growth, retention, and long-term partnership development.

What You Will Be Doing

Own a portfolio of strategic enterprise customers and serve as the primary Customer Success contact across the customer lifecycle

Lead success planning initiatives that align customer business goals, stakeholders, risks, milestones, and measurable outcomes

Build and maintain relationships with executive stakeholders, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs)

Drive product adoption and value realization by developing and executing customer-specific success and adoption plans

Identify and support expansion opportunities that align with customer priorities and business objectives

Partner with Sales, Professional Services, Support, Partner teams, and other internal stakeholders to support customer success initiatives

Lead executive business reviews, strategic planning discussions, and customer outcome-focused engagements

Maintain accurate customer health, engagement, business value, and account planning information within Customer Success platforms and CRM systems

What You Bring

Experience managing enterprise or strategic customer relationships within a SaaS, technology, or business applications environment

Experience leading executive stakeholder conversations and building relationships across multiple levels of customer organizations

Demonstrated success driving customer adoption, retention, value realization, or business outcomes

Experience identifying account growth, expansion, renewal, or customer development opportunities

Ability to connect customer business objectives to technology solutions and measurable business impact

Strong project coordination, stakeholder management, and problem-solving skills across complex initiatives

Experience collaborating across cross-functional teams to achieve customer outcomes

Bachelor's degree in Business, Information Technology, Finance, or equivalent experience

Success Outcomes
First 90 Days

Build an understanding of Varicent's solutions, Customer Success methodology, strategic customer portfolio, and Platinum Advantage Program

Establish relationships with assigned customers and key internal stakeholders

Review customer success plans, business priorities, renewal timelines, and growth opportunities across assigned accounts

Begin leading customer engagements focused on business goals, adoption, and value realization

Within 6 Months

Independently manage strategic customer relationships across the assigned portfolio

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