Italian Speaking - Technical Support Analyst

We are looking for a customer-focused support professional who can diagnose and resolve technical issues, deliver timely and high-quality service, collaborate effectively across teams, and communicate clearly while adhering to data privacy and operational standards.

Your tasks would be

• Take full ownership of customer-reported issues, ensuring they are thoroughly managed through to resolution;
• Research, diagnose, and troubleshoot hardware and software problems, identifying effective solutions in a timely manner;
• Escalate unresolved issues to appropriate internal teams, following established procedures and protocols;
• Deliver prompt, accurate, and reliable information to customers, adapting communication style to suit varying technical skill levels;
• Provide clear guidance on products and services, adhering to defined customer service and call-handling procedures;
• Ensure timely resolution of customer inquiries while consistently maintaining high-quality service standards;
• Coordinate with relevant departments to resolve service-related issues in line with company processes;
• Maintain strict compliance with data privacy and security policies;
• Foster positive and professional communication with customers, team members, and business partners.
• High school diploma;
• Proven working experience in BPO and/or Customer Service environment;
• Excellent Italian and English language skills;
• Strong knowledge of Microsoft Office products;
• Affinity to electronics and technology.

Transcosmos is proud to offer a supportive and unique working environment built on a strong culture of ambition, experience, and teamwork. We value long-term careers and actively support employee growth and progression.

What we offer

• Competitive remuneration package;
• Cafeteria package through SZÉP Card;
• Private healthcare through Medicover;
• Training and professional development opportunities;
• Diverse, friendly, and international work atmosphere;
• Modern office environment.