IT Helpdesk

1. Technical Support & Troubleshooting

• Be the first point of contact to troubleshoot hardware, software, network, and printer issues for local and remote employees.
• Set up, configure, and install operating systems (macOS, Windows, Linux) and productivity tools (Google Workspace, Slack, VPN, Microsoft 365 …).
• Ensure all support tickets/requests are resolved promptly and logged systematically.

1. Asset & Account Management

• Zero-Mistake Onboarding/Offboarding: Strictly follow checklists to set up tech equipment/accounts for new hires and revoke access immediately for offboarding employees.
• Keep the IT Asset Inventory (laptops, monitors, chargers, accessories) 100% updated and organized.
• Monitor software licenses and subscription renewals to avoid service interruptions.

1. Network & Security Maintenance

• Maintain office network stability (Wi-Fi, LAN) and coordinate with ISPs when issues arise.
• Implement basic security practices (ensuring antivirus software is updated, enforcing password policies, and backing up data).
• Collaborate with the Admin team to manage office tech gadgets (meeting room screens, projectors, fingerprint/access control machines).

Requirements

Experience: 1+ years of experience in IT Helpdesk, Technical Support, or System Administration (Open to promising final-year students for the Part-time role).

Technical Skills

• Hardware & Network Enthusiast: You genuinely enjoy hands-on troubleshooting, assembling/upgrading PC/Laptop hardware, and optimizing Wi-Fi/LAN setups to ensure peak network performance.
• Proficient in troubleshooting both macOS and Windows platforms.
• Familiar with managing cloud-based workspaces (Google Workspace/Admin Console is a plus).
• Basic knowledge of networking (TCP/IP, DNS, VPN, Wi-Fi routers).

Working Style & Mindset

• High Accountability: Strong ownership of tasks - not finding temporary workarounds, fixing the root cause.
• Detail-oriented: Follows checklists rigorously to prevent data leaks or asset loss during offboarding/onboarding.
• Good Communication: Patient and friendly when explaining technical solutions to non-technical colleagues.

Benefits

• 13th-month salary bonus.
• Comprehensive healthcare insurance.
• MacBook / Windows laptop, external monitor, and all necessary equipment.
• Yearly team outings, company trips, and internal clubs.
• Structured onboarding, continuous training, and clear career-growth paths.
• English-language training programs.
• Free drinks, snacks, and parking.