Duet, Residential Facility Supervisor

Job Title

Duet, Residential Facility Supervisor

Hours Required

40

Job Description and Hours

Under the supervision of the Area Director, this position is responsible for the direct supervision of an assigned residential facility and the people residing in that facility. Activities related to these responsibilities include short range planning, controlling, evaluating, communicating, and day-to-day supervision of assigned staff and the facility. Those reporting to this position can include Direct Support Professionals (DSPs). ESSENTIAL JOB FUNCTIONS:

1. Supervision of Employees responsible for direct care.
2. Complete and maintain attendance point tracker.
3. Check employee’s time in workday for accuracy.
4. Submit when due to payroll.
5. Obtain approval to provide discipline, draft performance documentation and deliver to employees.
6. Create employee requisitions. Interview, hire, and train employees.
7. Work with Directors to ensure accurate billing data for the area; including by not limited to:

• a. Evaluating staffing in locations to ensure all needs are met using funding levels provided by the State.
• b. Ensuring daily attendance meets service authorization criteria.
• c. Evaluate that all EVV checks in and outs are present.

1. Monitor monthly attendance for all services provided to ensure billing does not result in repayment to the State.

Assist with building and fostering a culture that

• a. Empowers direct reports to think outside the box while meeting new challenges.
• b. Tempers high expectations for job performance with kindness.
• c. Holds people accountable with respect, ensuring HR documentation is completed.
• d. Allows for transparent communication.
• e. Requires people to participate in projects and areas of need, regardless of job title.

1. Ensures that all employees receive transparent communication, so they are informed and understand job expectations. This should be done by facilitating monthly staff meetings and using frequent communication emails.
2. Assure that people's needs are met, while taking a team approach to doing so in an efficient and cost-effective manner. Some examples include but are not limited to: medical appointments, transportation, snow days, etc.
3. Works as part of a team to foster creativity throughout areas for growth, business development, and person-centered planning.
4. Rotates on-call responsibilities with other team members.
5. Covers vacant shifts when needed.
6. Assure that Agency policies and procedures are adhered to including but not limited to the following: abuse and neglect, financial documentation, and human resources.
7. Be visible and have open communication with employees, those receiving services, families, and State employees. This visibility extends throughout all Area physical locations and all services provided.
8. Check and respond to emails and voicemails within 24 hours of receiving them.
9. Contact Guardians and families at least once a month unless they specify different frequencies.
10. Communicate by each person’s preferred method of communication, such as email, phone, mail, etc.
11. As a Residential Facility Supervsior you are required to work a minimum of 20 hours as a lead DSP.
12. Complete all required documentation thoroughly and accurately within established timelines.
13. Check and respond to SCOMM’s.
14. Complete GER for all reportable incidents.
15. Contact Service Coordination for all required tasks such as GER, investigations, etc.
16. Initiate maintenance and vehicle requests.
17. Check emails and workday tasks daily.
18. Check and submit employee mileage, strategizing efficient use of area vehicles.
19. Establish and maintain consistent lines of communication with all stakeholders.
20. Promote a proactive approach when facing change.
21. Be directly involved with and promote inter-area collaboration of the planning, implementation and maintenance of projects that meet and exceed HCBS requirements.
22. Actively participate in meeting goals set forth in the Agency’s Strategic plan.
23. Willing to be flexible with schedule and put in the necessary time to ensure superior service delivery.
24. Able to work independently and in a self-directed manner.
25. Ensure that all compliance tasks, including documentation, are completed accurately and within the established timelines.
26. Write habilitation programs following SMART goal criteria.
27. Ensure documentation is being completed per frequency decided on by the ISP team. Completes monthly goal reviews.
28. Check HCBS log and CCIR tracking (day service) for completion.
29. Review Service Needs / Staff objectives.
30. Completes reviews of restrictions
31. Facilitate completion of assessments.
32. Assist with building and fostering a culture that:
33. Encourages others to think outside the box while meeting new challenges.
34. Tempers high expectations for job performance with kindness.
35. Holds people accountable with respect.
36. Allows for transparent communication.
37. Meets compliance with the team by holding all accountable.
38. Draft corrective actions which are at the appropriate stage for progressive discipline. Performance counseling, level 1, level 2 etc.
39. Implements and monitors plans of corrections.
40. Reviews documents related to the health care of those supported.
41. Assured the following are completed: Health care report, health tracking review, and MAR reports.
42. Reviews Health-related service needs and ensures medical appointment follow-up.
43. Is responsible for assuring fiscal-related needs are addressed.
44. Assure private pay is billed accurately when applicable.
45. Complete the SNAP audit and verify the balance.
46. Audits all financial accounts Duet assists with: Checking, Savings, True Link, Snap, cash on hand, etc.
47. Check all debit card transactions and make sure they are documented in Therap.
48. Make sure all receipts are accounted for and in Therap.
49. Establish and maintain consistent lines of communication with all stakeholders.
50. Review and acknowledge T-logs.
51. Check and respond to emails, SCOMMs, and voicemails within 24 hours.
52. Attend staff meetings for the team.