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用户服务运营【实习】(J72361)

KE Holdings Campus · 北京市

Imported listingfull-time12 days ago

About The Role

  • 1、负责用户服务全链路水平的监测与专项分析，精准定位服务痛点，挖掘可落地的体验优化机会点；
  • 2、协助开展业务端优秀服务实践的萃取、标准化梳理及全渠道推广，助力整体服务能力的均质化提升；
  • 3、联动业务侧推进服务问题的专项整改落地，跟进改善效果的追踪验证，支撑服务品质的持续迭代；
  • 4、参与用户服务相关重点项目的落地运营、效果复盘与优化验证，保障项目目标达成。
  • 1、统招本科及以上学历，毕业时间：2026年9月-2028年8月，有互联网运营、用户服务管理相关实习经验者优先考虑；
  • 2、对数据敏感，有较强的逻辑思维能力和分析能力，能够通过数据分析提炼沉淀共性问题，对AI工具应用感兴趣者优先；
  • 3、具备良好的沟通协调能力，能够高效联动跨部门团队推进问题解决；
  • 4、自驱力强，有较强的学习能力与抗压能力，认同贝壳核心价值观。

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