System Admin

Job Description for System Administrator L1: Key Responsibilities: - Oversee the management and maintenance of desktops, laptops, and other end-user devices throughout the organization. - Diagnose and swiftly resolve a wide range of issues related to Windows and MacOS applications, as well as networking problems, to minimize downtime. - Troubleshoot basic network connectivity issues in LAN/WAN environments. - Resolve system-related problems, including software installations and antivirus updates, as needed. - Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using tools like Manage Engine Desktop Central, Jamf Business, and Freshservice reporting tools. - Coordinate and implement the installation of client- and department-specific applications and systems. This includes the creation, management, access provision, and administration of vendor-specific software and applications. - Proactively escalate tickets to the appropriate senior team members or specialists. - Actively monitor the onboarding pipeline and ticket queues, ensuring that all requests are handled according to Service Level Agreements (SLAs). - Conduct regular system audits and upgrades to enhance performance and mitigate risks. - User review: Monthly user review in all the application and systems. - Research and identify solutions to both software and hardware issues. - Prioritize and manage multiple open issues simultaneously. - Be dependable, accountable, and responsive to customer and business needs; willing to be on call to support critical issues that arise at any time during weekdays or weekends. - Provide troubleshooting and technical support for cloud applications and productivity tools. - Deliver on-site support for office technology, including wireless networks, audio/video conferencing, and call center suites. Required Skills and Qualifications: - Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices (Mandatory). - Experience with Freshservice and Manage Engine Desktop Central (Mandatory). - Experience with Mobile Device Management tools such as Manage Engine Desktop Central and Jamf Pro, as well as endpoint security tools like Netskope WebGateway, Bitdefender, and Indefend (Mandatory). - Capable of supporting VOIP call center suites, teleconferencing systems, and communication tools such as Google Meet, Zoom, and Slack. - Ability to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking (TCP/IP, DNS, etc.) (Mandatory). - Proficient in system maintenance, including updates and patch management. - Strong troubleshooting skills to effectively diagnose and resolve hardware and software issues (Mandatory). - Ability to implement and manage security protocols to protect organizational data against unauthorized access and threats. - Knowledge of hardware maintenance to ensure the continuous functionality of all IT equipment. - Candidates residing in Bengaluru only are required. - Expertise in server management to ensure reliability, security, and performance of server resources. - Strong technical troubleshooting and problem-solving capabilities. - Organized and able to adapt to changing priorities. - Team-oriented collaborator willing to share knowledge and experience. - Solid communicator with the ability to provide professional documentation. - Basic Linux knowledge (Optional).