KYC/KYB Operations Lead - Hospitality & Complex

About The Role

About the Role

Maleda Tech is hiring three KYC/KYB Operations Leads to support onboarding, ongoing monitoring, and remediation efforts for legal entity partners in the hotel and hospitality space. This is a high-autonomy role suited to someone who can self-manage an entire vertical of work - independent hotels, hotel groups, management companies, and franchise arrangements - which typically involve layered ownership structures, beneficial ownership chains, and multi-property or multi-brand licensing relationships.

You'll work closely with compliance, legal, sales, and market-facing teams globally, and be a primary point of contact for internal stakeholders navigating KYC/KYB requirements for hospitality partners.

Key Responsibilities

Conduct end-to-end KYC/KYB reviews for hotel and hospitality entities, including business verification, ownership identification, and signatory authority checks

Handle complex cases involving hotel groups, management companies, and franchise structures, including escalation support

Conduct periodic reviews of existing hotel partners to ensure ongoing compliance with AML, CTF, and KYC regulations

Investigate and map ownership structures for entities with layered or non-obvious organizational relationships

Prepare and manage documentation packets (including e-signature workflows) for partner onboarding

Monitor onboarding dashboards and provide stakeholders with clear, regular status reporting

Communicate directly and confidently with internal business partners (including sales-facing teams) to explain compliance requirements and push back on requests that don't meet policy

Collaborate with technology teams to identify opportunities for process automation and workflow improvement

Support cross-functional partners (Legal, Compliance, Sales, Risk) to ensure smooth onboarding and review cycles

Operate flexibly across time zones as part of a globally distributed team covering US, EMEA, and APAC entities

Qualifications

5+ years of overall compliance experience, with at least 2-3 years specifically in KYC/KYB, AML, or financial crime compliance (candidates with more overall experience are welcome to apply)

Experience onboarding or reviewing complex business entities is strongly preferred; specific hotel/hospitality industry experience is not required

Comfort working with ambiguous, non-standard organizational structures (franchise models, multi-property ownership, layered beneficial ownership)

Background in KYC/KYB or onboarding operations preferred; candidates from transaction monitoring or sanctions-only backgrounds are not a fit for this role

Strong autonomy and self-direction - this role requires managing your own caseload and vertical with minimal oversight, not people management

Comfort working with global stakeholders across multiple time zones and regions

Excellent written and verbal English communication skills; additional languages are a plus but not required

Experience with e-signature/document workflow tools (e.g., DocuSign) is a plus

SQL or reporting tool experience is a plus, not required

Comfort adopting new tools and AI-assisted workflows to improve efficiency

No specific degree required - relevant experience is prioritized over formal education