Voice Inbound - Deputy Manager - L2 - Mumbai (Intellion Sqaure - HO)

Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc · Identify customer needs and service accordingly · Update our internal database with information about technical issues and useful discussions with customers · Co-ordination with other internal teams/departments to provide customer resolution to their query or request · Inform customers about new features and functionalities and Promote digital channels of service · Timely Follow up with customers to ensure their queries and technical issues are resolved · Maintain customer centricity at the core of all transactions Support a positive work place environment adhering to organizational policies