Inbound Sales Associate

Key Responsibilities: Handle inbound sales inquiries from prospective customers interested in home service protection plans. Conduct comprehensive needs assessments by asking questions about the customer's home, systems, appliances, property age, and prior repair history before recommending a plan. Present product offerings, coverage options, fees, promotions, and plan benefits accurately and confidently. Build customer trust through consultative conversations focused on matching customer needs with appropriate protection plans. Handle objections professionally and provide effective solutions while maintaining customer confidence in the product. Proactively ask for the sale and utilize multiple closing techniques when appropriate to maximize conversion opportunities. Qualifications: Must have at least 1 year of BPO experience in inbound sales Strong verbal and written English communication skills. Ability to multitask, prioritize, and adapt in a high-volume environment. Proficiency with computer systems, CRM tools, and Microsoft Office.