Test Specialist

Looking for a workplace for the future? At Telenor, you own your career. Here, you’ll have the opportunity to make the most of your dreams and expertise while contributing to technological innovations that are barely even imagined today. Innovations that we know will change the map for how we communicate and live our connected lives in the future. Are you looking for a workplace where you can make a difference in what matters most – relationships between people? Then you are welcome to Telenor. We are now looking for a Test Specialist to join our Customer Service IT team. This is a temporary position until at least 30 June 2027. How you’ll make a difference with us As a Test Specialist in Customer Service IT, you’ll play a key role in ensuring that new products, services and customer journeys work seamlessly before they reach our customers. You’ll be responsible for end-to-end testing across our front end systems such as MAUI (eOne), <www.telenor.se> ( <tn.se> ), My Telenor Web (MTW) and My Telenor App (MTA). Your work will help us deliver reliable, high-quality experiences that make our customers’ lives safer, simpler and more worry-free. You’ll join Customer Service IT, a team responsible for the digital tools and platforms that support Telenor’s customer service operations. Working closely with Project Managers, Product Owners, development teams and business stakeholders, you’ll be involved throughout the development lifecycle; from understanding requirements and planning test activities to executing tests, reporting defects and highlighting risks. In this role, you will: Plan and execute end-to-end testing for new products, services and customer journeys. Create test plans, test scenarios, and test cases based on business requirements and customer perspective. Verify functionality across multiple systems, channels and integrations. Identify, document and follow up on defects to ensure issues are resolved before release. Collaborate with development teams, Product Owners, Project Managers and other stakeholders to ensure speed with quality. Contribute to risk assessments and proactively highlight quality concerns. Help improve testing practices, ways of working and quality assurance across the Consumer portfolio. Are you the one we’re looking for? We need someone who’s always on their toes! You have a genuine desire to learn and develop so we can continue to meet our customers’ ever-changing needs – today and tomorrow. You enjoy understanding how products, services, systems and customer journeys fit together. You're curious, proactive, and comfortable working with many stakeholders. Most importantly, you care about creating great experience for our customers and have a natural drive to learn new things and solve problems. Must-have Strong understanding of customer journeys, products, services and processes. A curious mindset and a willingness to learn new systems, technologies and ways of working. Strong collaboration and communication skills. Ability to work in a structured way and pay attention to detail. Professional proficiency in English. Nice to have Experience in Customer Service, Operations, IT or a similar business area. Experience working with testing, quality assurance, incident handling, process validation or service improvements. Experience working in Agile teams or cross-functional environments. Familiarity with customer-facing systems, digital channels or customer service tools. Experience describing, documenting or validating business requirements and customer flows. We believe in potential and attitude over a perfect match on paper. If you’re eager to learn, comfortable adapting to change, and motivated by delivering quality to customers, we’d love to hear from you. Our promise to you We are better together. Here, you’ll be part of a family-like and inclusive culture, built on strong shared values and leadership that empowers you with both trust and confidence. We believe in enabling each other to act and make decisions, while always having each other’s backs through ups and downs. We support relationships and societies. Telenor plays a vital role in society, giving your work a greater purpose. Every day, we create value for millions of people and maintain a customer-first approach where human relationships are at the heart of everything we do. We make room for life. Work from home up to two days a week, if your role allows it. The rest of the time, we create magic together at the office. Leadership based on trust and flexible working hours helps you balance work and life. We support you through every stage of life with our benefit package, including collective agreements, occupational pensions, wellness allowances, and customized insurance solutions tailored to your needs. We invite you to a career in motion. Your development is at the center of our culture. We dedicate at least 40 hours per year for you to deepen your expertise, explore new areas, and develop in your role. Through Telenor Academy and other learning initiatives, you’ll have the tools and freedom to advance your career. If you want to broaden your horizons, we are present throughout the Nordics. Apply today! Will you take the next step in your career with us? We look forward to your application! We review applicants on an ongoing basis, so don’t wait—reach out today. If you have any questions or want to know more, feel free to contact the hiring manager Johanna Torstensson, Head of Customer Service IT, email: <[email hidden]> . Please note that we cannot accept applications via email. Good to know As part of Telenor’s policy, we conduct background checks on final candidates for all recruitments.